March 2010 — Present
Designed and implemented best practices plan for call center of the busiest retail store on the planet. Participated in two think tank roundtables led by leader of high volume retail store. Selected to join mentor team to assist in core training for new employees and further develop, validate and provide feedback to 350+ existing staff members. Organized team of 6 to present to a 350 person staff on how to better welcome customers. Recognized by direct manager as “significant contributor” to sales and operations of high volume retail store. Created and circulated team newsletter discussing further training and development opportunities during my mentor tenure.