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Lauren Michelle Smith

Lauren Michelle Smith


Apple Inc.

Professional Connection Agent







Designed and implemented best practices plan for call center of the busiest retail store on the planet. Participated in two think tank roundtables led by leader of high volume retail store. Selected to join mentor team to assist in core training for new employees and further develop, validate and provide feedback to 350+ existing staff members. Organized team of 6 to present to a 350 person staff on how to better welcome customers. Recognized by direct manager as ‚Äúsignificant contributor‚ÄĚ to sales and operations of high volume retail store. Created and circulated team newsletter discussing further training and development opportunities during my mentor tenure.

Career medium 06

HandCrafting Justice


University of San Francisco

Foreword Summer Bridge Program Coordinator

Lead a staff of 6 peer mentors and 1 assistant for two-week college success program. Worked with SFSU Department of Recreation to organize custom ropes course for 52 students.

Career medium 05

Starbucks Coffee Company


Able to process 55+ customers in half hour time slots. Serves 10 customers per week in connecting to in-store wireless services.

DebRA of America

Temporary Executive Assistant

Reported directly to Fund Development Manager. Implemented efficient office operating system using mail merge to increase staff productivity. Trained other temporary employees in office functions. Worked closely with Account Manager to handle donations to non-profit organization. First response for patients and parents of patients seeking counsel from out-of-office nurse on staff.

Career medium 01


Reservationist/Hostess/Coat Check

PMC Website Design

Copy Editor

Freelance work for founder of company creating and editing text for contracted websites including and

Good Shepherd Services

Activity Specialist at PS 27

University of San Francisco

Resident Advisor

Fashion Institute of Technology

AS, Fashion Merchandising & Management

University of San Francisco

B.A., Performing Arts & Social Justice