Director, Client Services
July 2009 — Present
Report to CEO, manage organization’s revenue, establish and enhance relationships with C-level partners and increase revenue through strategic sales plans. Negotiate and secure contracts with senior management and collaborate with Business Development to close new sales. Develop and introduce new products with Product Development team and consult partners on mobile and social media trends and platforms. Manage a team of 6 to support client services. Develop company sales forecast and operating budget.
- Increase Company revenue by an average of 16% during the past three years through growth of products with existing clients.
- Identify emerging trends within mobile and social media and developed the market strategy for implementation of mobile and social products.
- Retain over 90% client base through a successful program of on-site and web meetings.
- Develop and implement sales strategies including pricing and packaging, sales pitch, marketing tools and benchmark of sales success.
- Recruit, train and mentor Client Service team.