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Lauren Manning

Lauren Manning

Director, Client Services

AppVault

Atlanta, GA

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AppVault

Director, Client Services

Report to CEO, manage organization’s revenue, establish and enhance relationships with C-level partners and increase revenue through strategic sales plans. Negotiate and secure contracts with senior management and collaborate with Business Development to close new sales. Develop and introduce new products with Product Development team and consult partners on mobile and social media trends and platforms. Manage a team of 6 to support client services. Develop company sales forecast and operating budget.

Highlights
- Increase Company revenue by an average of 16% during the past three years through growth of products with existing clients.
- Identify emerging trends within mobile and social media and developed the market strategy for implementation of mobile and social products.
- Retain over 90% client base through a successful program of on-site and web meetings.
- Develop and implement sales strategies including pricing and packaging, sales pitch, marketing tools and benchmark of sales success.
- Recruit, train and mentor Client Service team.

Career medium 01
Career
Career medium 06

AppVault

Senior Manager, Client Services

Managed strategic relationships with partners. Supervised an internal team of Client Service Managers to ensure effective onboarding and growth of the partners. Managed budgeting and forecasting for the West Coast region. Developed internal relationship with Business Development to assist in closing sales. Managed West Coast regional office reporting to Atlanta headquarters.

Highlights
- Enhanced, updated & executed end-to end client implementation plan which included planning, technical integration, fulfillment, training and measurement.
- Managed essential duties in the West Coast office which include client forecasts, internal and external reporting, on-site consulting and new partner implementation.
- Developed and trained multi-site team for partner feedback program.
- Supervised Client Service Managers which lead to growth and expansion of product usage.

Career

AppVault

Client Services Manager

Managed partner relationships while being the go to person for at-risk partners, grew existing revenue, developed quarter and annual strategies with partners and developed training programs.

Highlights
- 100% customer satisfaction in the management of partner accounts.
- Developed a specialized training program that was implemented to all partners.

Career medium 01
Career
Career medium 01

AppVault

Account Executive, Client Services

Managed partner relationships while growing the penetration of products with the partner.

Highlight
- Developed and implemented a plan to monetize Career Events with partners.

Career

University of Colorado at Boulder

B.A., Organizational Communication, Political Science