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Lauren Jones

Lauren Jones

Mac Genius

Apple

Experienced Mac Technician

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Apple

Mac Genius

Performed on-demand troubleshooting, identification and resolution of customer issues, including software and hardware repair. Trained fellow employees on new product releases and mentored new teammates. Maintained call and service records, and provided customer updates.

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Career
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Apple

Portable Product Quality Intern

Work with several engineering groups to preform failure analysis on customer returns. Developed and authored several strategies for quality assurance testing. Designed presentation for improved practices for Apple Retail.

Career

University of North Carolina

ITS Lab Assistant

Provided on-site support for lab and personal equipment in the ITS environment, including asistance with software and network resources, such as Office, printing and file shares.

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Career
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McKaig & Associates, Nationwide Insurance

Office Assistant

Set up and maintained office network including several workstations running Windows XP. Provided clerical support including answering the phone, filing documents, maintaining customer databases including customer and prospect lists, and organizing holiday and promotional mailings.

Career

University of North Carolina at Chapel Hill

Bachelors, Biology