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Lauren D.

Lauren D.

Senior Customer Success Manager


Cambridge, MA

A Connecticut-native relocated to Boston back in 2006, I work in marketing & technology and spend my days driving the success of my customers through creativity, innovation, and problem solving.






Customer Success Manager

I am the primary contact and internal advocate for approximately 170-200 enterprise customers with focus in the media and publishing industry. I work as part of the larger customer success management team to develop strategies for the growth and success of customers and identify, build, and implement supporting materials and trainings for the global CSM team.

Babson College - Franklin W. Olin Graduate School of Business

MBA, Marketing

I completed my part-time MBA in just about 2 years from 2012-2014 with a concentration in Marketing.

Babson College

Assistant Manager, Recruiting & Branding

I was a member of the Undergraduate Career Recruiting Team. I worked to enable open communication between employers, the career center, & students through a multitude of channels. I also innovated and managed initiatives around data, marketing, operations, and technology. I was the manager of the social marketing communications and branding (Twitter, Facebook, etc.) for the office and filled the role of system expert manager for the Career Connections database (Symplicity) and other various web resources. In my role, I also assisted the recruiting team in event planning and program innovation after previously running the on-campus recruiting program.

Babson College

Bachelor of Science in Business Administration, Quantitative Methods

I spent my undergraduate time at Babson building a concentration in statistics while participating in Babson Rugby, the Babson Players, and Chi Omega organizations.