Pet Care Manager, Director of Operations
November 2011 — January 2015
Supervised the daily operations of a tri-city pet care service and
provided outstanding pet care.
• Managed a staff of 12 pet sitters and dog walkers.
• Responsible for client communication via email and phone to coordinate frequent scheduling changes and updates, accounts receivable via Quickbooks, and payroll.
• Cultivated relationships with 400+ clients to ensure trust and support while caring for their pets.
• First point of contact for staff in emergencies.
• Earned promotions following superior performance, ability to quickly learn and master new responsibilities, and a positive attitude with CEOs, staff, and clients.
• Previous positions: Pet Care Provider, Store Associate, Cat Care Specialist, Operations Manager