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Laura Vogt

Laura Vogt

Edmonds, WA

Experienced Customer & Office Support

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Sunbridge Everett Care & Rehabilitaion

Certified Nursing Assistant

Provide physical support to assist patients to perform ADL’s (activities of daily living)
Observe, examine and document patient’s behavior, complaints or symptoms
Monitor and report changes to nursing staff and respiratory therapists

Career medium 04
Career
Career medium 02

Trident Seafoods via Express Personnel Services

Specialty Gifts and Internet Admin

Answer calls
Place Orders
Data Entry
Prepare documents, spreadsheets, and labels
Compile information to create binders for personnel
Provide information about products to both retail and wholesale customers
File orders based on type of customer
Follow up with shipping and customers to reduce potential problems

Career

AT&T

Customer Service Representative

Answer calls.
Place orders.
Perform online research to help answer customer inquiries.
Help customers understand charges on their bills, account information and how to change that information, and contract requirements.
Troubleshoot equipment issues.
Take payments and set up payment arrangements.

Career medium 06
Career
Career medium 04

Donnelly Communications

Customer Service Representative

Answer calls.
Place orders.
Locate items customers were interested in ordering.
Perform online research to help answer customer inquiries.
Leave messages from customers for processing personnel.
Become familiar with items being sold within each catalog outsourced to us.

Career

Sears

Sales Associate-Fine Jewelry

Talk with customers to find out what they would be interested in.
Perform light inventory.
Stock and arrange new items in a way to be appealing to the eye.
Answer phone.
Clean jewelry.
Process sales transactions.

Career medium 01
Career

Internal Revenue Service

Tax Examining Clerk

Answer phones.
Transfer calls to appropriate extensions.
During filing season, take messages for the callers and send them to appropriate personnel.

JC Penney Optical

Optical Technician

Work with the optometrist and the customers to order appropriate eyewear.
Adjust glasses.
Teach customers how to care for and insert contacts.
Diplomatically handle customer complaints.
Handle insurance claims.
Maintain and balance daily sales sheet.
Process sales transactions.
Perform light inventory.

Career medium 05
Career

Nursing Assistant Training Institute

Certificate, Nursing Assistant

Edmonds Community College

Certificate, Patient Care Technician

Edmonds Community College

AA, General Studies

Glenburn High School

High School Diploma