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Laura Shine

Laura Shine

Apple AHA

Concentrix

Phenix City, AL

Professional Summary & Qualifications Well-qualified and results- oriented Healthcare, In surance, Finance and Cus tomer Service profession al with experience and demonstrated accom plishments managing budgets and finances for medical organizations; in cluding : • Eight years of experi ence analyzing cor...

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Concentrix

Apple AHA

• Assist Apple Customers with iOS devices including troubleshooting hardware and software issues, security issues and AppleCare plus incidents.
• Multitask across systems and applications
• Analyze and resolve a variety of complex technical issues
• Held accountable for metrics such as Customer Experience, Average Handle Time, Resolution Percentage, Net Promoter, Northstar Quality including Here2Help.

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Career

TeleTech

Tax Support Professional (Seasonal)

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Career

Intuit, Inc.

Remote Tax Support Specialist