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Laura Guichard

Laura Guichard

Team Sports Associate

Dicks Sporting Goods

Melville, NY

Customer Service Representative at Marchon Eyeware

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Dicks Sporting Goods

Team Sports Associate

· Fulfill the company defined customer experience by being a friendly, available, customer focused, excited team member
· Organize and display merchandise to company standards
· Consistently promote company programs including warranty sales, scorecard, private label credit card, etc.

Career medium 02
Career
Career medium 04

Marchon Eyewear

Special Customer Service Order Processor

• Generate and process incoming customer orders using SAP software with detailed attention to accuracy
• Monitor 70 to 100 “low inventory” orders daily to confirm product shipped or inform accounts of sold out product in a timely fashion
• Responsible for providing problem resolution for account orders that have been delayed in shipping
• Coordinate account qualifications of brands with sales reps in the field to ensure accounts adhere to brand terms defined in the particular brands contract and release opening orders.
• Assist management in implementing a new process for inputting orders from an Excel template into SAP to quickly streamline different accounts
• Participate in monthly customer service production meetings to ensure operations and procedures are running smoothly
• Use in-depth knowledge of products, services, policies and procedures to assist fellow employees

Career

Marchon Eyewear

Customer Service Representative

• Generate and process incoming customer orders using SAP software with detailed attention to accuracy in high volume call setting
• Handle customer inquiries and concerns while providing high level of customer service and follow-up to ensure accuracy in orders and customer satisfaction
• Coordinate customer order pickup and delivery, maintaining up to date client information
• Successfully engage customers, thereby making sure delivery of products meet company standards
• Participate in customer service training to enhance customer satisfaction and improve productivity
• Maintain up to date inventory information and process orders for products when stock is low
• Develop and distribute recruitment materials including recruitment letters and flyers as well as public service announcements
• Successfully use tracking system to ensure that all products delivered are received by the customer in a timely manner and that product integrity remains intact
• Participate in on-going special projects as assigned by management

Career medium 02
Career
Career medium 01

Park Avenue Physical Therapy

Physical Therapy AIde

• Administered therapeutic exercises as directed by lead physical therapists to work towards patient recovery
• Utilized customer service experience to ensure patients received individualized care and attention
• Assisted patients with supportive devices and personal care as needed
• Under the direction of medical staff, provided support and instruction to patients as per patient treatment plan
• Coordinated patient scheduling and billing in a high patient volume setting, while maintaining up to date client database and patient information
• Adhered to all patient privacy guidelines including HIPPA laws

Career

State University of New York at Stony Brook

Bachelor of Arts (BA), History