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Laura Fredeen

Laura Fredeen

Consumer Support Advisor

Nintendo

Greater Seattle Area

Focused, results-oriented customer service professional with 19+ years of experience in helping build brand awareness and loyalty. Outstanding ability to listen to customers and to solve complex problems efficiently. Works well within the team setting, building strong operations and creating effective results.

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Nintendo

Consumer Support Advisor

Serve as a Team Support Advisor for a team of up to 18 Tier 2 associate representatives. Responsible for coaching and monthly reporting on rep performance. Work diligently to increase overall support knowledge and to enhance service for customers. Provide training for reps ready for advancement.