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Laura Billingsley Green

Laura Billingsley Green

Multi-Sales supervisor

MetLife

My current duties include analyzing agent-client interactions, creating quality reports, product training, creating and editing business communications (independent & real estate), Et al. My 19 year tenure with MetLife also includes a prior role as a FINRA series 6 licensed senior group and retail annuity consultant...

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MetLife

Multi-Sales supervisor

 Manages a sales team that generates ~$5 million (net) in sales annually
 Manages and coordinates staffing including hiring, terminations, and training.
 Identify growth opportunities and strategies to increase sales and improve productivity
 Professional development coach and mentor
 Performs trend analysis to identify deficiencies and best practices and increase sales conversions.

MetLife

Business analyst

 Review and analyze associate-client interactions for multiple sales groups (P&C, Dental, Life, MLE, and Marketing Services)
 Knowledge Manager analyst: create, review, and update sales procedures and policies in the resource database
 Create sales quality reports and analysis; analyze call trends on a group and agent level and provide critical feedback and suggestions.
 Develop and deliver course learning material across multiple product lines
 Monitor associates’ adherence to compliance, security, and licensing
 Retention/conservation project management
 Collaborate with business partners to improve customer efficiencies and simplify processes.