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Latoya Woods

Latoya Woods

Adminstrative Assistant (Term Position)

Office Team

Plainfield, IL

Administrative Assistant at Office Team


Office Team

Adminstrative Assistant (Term Position)

• Notified Director of Communications of meetings, emergency situations, and potentially newsworthy stories.
• Assisted in conveying information to the media, principals, community members, etc. as needed
• Assisted with the coordination of special events and meetings for administrators within the school district.
• Coordinated use of the phone notification system for the purpose of ensuring accurate and timely communications as needed internally and externally.
• Managed administrator access to homepage and intranet of eighth largest school district in Illinois.
• Processed contracts related to public services provided to the community.
• Prepared official minutes as it pertained to duties as Recorder for monthly Board meetings.
• Responsible for conducting internal audits of minute books and any documents related to FOIA – Freedom of Information Act.
• Acted as a liaison and generated contracts for outside vendors to perform duties as stated.
• Made travel and lodging arrangements and for executives and board members as it related to conferences and community events.
• Opened, sorted and distributed incoming correspondence.
• Managed and maintained multiple training and conference room schedules for internal and external patrons, including employees.
• Ensured ordinances are posted in designated area within the office and in local newspaper as part of the Freedom of Information Act.
• Administrator to company website ensuring board meeting agenda and minutes were properly posted in a timely manner.

Career medium 03
Career medium 05

LaSalle Network

Receptionist | Administrative Assistant (Term Position)

•Processed, filed and retrieved corporate documents, records and reports and timesheets.
•Prepared travel and lodging arrangements for executives.
•Instrumental in assisting various departments such as Human Resources, Finance, and Legal.
•Processed payroll for group of 42 employees within 2 departments.
•Responsible for accurate data entry of pay increases for the corporate US division.
•Maintained employee’s records for all divisions of the corporation.
•Structured, maintained, and distributed a directory of staffed employees.
•Opened, dated, sorted and distributed incoming correspondence.
•Greeted visitors and determined whether they should be given access to specific individuals.
•Managed and maintained multiple training and conference room schedules.
•Purchased and maintained all supplies for the corporate office.
•Liaison for vendors and management company regarding matters of repair to leased office.


411 Solutions

Office Administrator

•Maintained front desk area by greeting visitors and answering incoming phone calls.
•Performed general office duties such as ordering supplies, performed basic bookkeeping work, and maintained executive and staff schedules.
•Organized business travel, itineraries and accommodations for CEO and staffed employees.
•Opened, sorted and distributed incoming correspondence, including faxes and email.
•Provides quotations to clients through third-party liaison.
•Coordinated and arranging repairs to leased and owned office equipment.
•Responsible for securing contractual documentation with contained sensitive information.

Career medium 03
Career medium 02

ALDI Stores

Customer Service Representative

•Answered incoming calls from customers as it relates to product inquiries or complaints.
•Process product complaints via mail, email and phone, in addition refers grievances to designated departments and third party vendors for investigation.
•Acts as a liaison between the customer and the supplier.
•Maintained accurate paper and data reports as it pertained to escalated matters.
•Accountable for composing proposals to management to seek efficient processes conducive to the company philosophy.


Patterson Medical

Customer Service Representative

•Responsible for providing quality service for high volume inbound calls within a call center environment.
•Managed multiple priorities and maintained effective results in a quota driven workplace.
•Worked with third party vendors as a liaison.
•Provided excellent customer service skills to ensure top customer satisfaction.

Career medium 06
Career medium 05

DuPage Credit Union

Member Service Representative

•Maintains daily focus on sales while ensuring all operational processes and procedures are followed.
•Builds, maintains and expand member’s relationships.
•Use consultative sales skills to determine member’s needs and close on appropriate products and services.
•Retained appropriate cash limits, cashed checks, and established deposits and issued negotiable instruments to members.
•Scheduled and processed loan closings as it pertained to revolving and installment lines of credit.


BMO Harris Bank

Customer Service Representative

•Assist customers with complaints, researches complex account problems and follow-up on details to resolve the matter to the customer's satisfaction
•Identify customer needs and match needs with appropriate product or service
•Open array of personal and business accounts and prepare related documentation
•Performs all teller responsibilities associated with servicing and maintaining customer relationships

Career medium 02
Career medium 06

Countrywide Bank

Financial Service Representative

• Responsible for selling bank products and transactional products to clients in Financial Center.
•Open accounts for clients through Virtual Call Center.
•Generate business through direct marketing, cross-selling, and telemarketing.
•Analyzing customer/banking relationships and making product/service recommendations.
•Maintain client relationships through follow-up calls and direct mail.


Cole Taylor Bank

Teller Supervisor

•Directs and oversees the workflow to meet the needs of the customer.
•Manages Teller line operations in compliance with government regulations and all bank policies and procedures.
•Ensures proper controls for the cash vault and maintains Banking Center cash levels.
•Performs all Teller responsibilities associated with servicing and maintaining customer relationships.

Career medium 06

University of Phoenix

Associate's degree, Health/Health Care Administration/Management