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Latonya Thigpen

Latonya Thigpen

IT Help Desk Technician-Intermediate

University of Mississippi Medical Center

Jackson, Mississippi Area

I am a well-rounded individual that sets priorities and works hard towards accomplishing every goal in a timely manner. I have integrity and high moral standards. I am a team player that enjoys collaborating with others related to my work. My objective is to continue to learn, build, and grow utilizing the skill sets I have o...

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University of Mississippi Medical Center

IT Help Desk Technician-Intermediate

Provides Tier-One and/or second tier Help Desk Support to End-users via telephone, e-mail, and in-person for pc, server, printer, or mainframe applications and hardware.
Escalates complex problems to Manager or other Information Technology Personnel as needed.
Ensured delivery of excellent customer service through fast and accurate logging of tickets, correspondence, and coordinating with other departments to resolve issues for end users.
Build and maintain business relationship with users, as well as departmental staff, by providing prompt and accurate service to promote customer loyalty.
Assist with all other assignments and/or projects as assigned by the Manager

Career medium 06
Career

Very good article! "In a perfect world your performance is all that would matter, But we don't live in a perfect world."

Years ago I worked on the shop floor of a manufacturing plant. I had worked my way through college at another plant so I definitely identified more with the hourly workers than the "suits." (Even though most of the guys I worked with thought of me as...

20141030124329 20017018 does how you look and dress impact your career sadly yes?trk=api*a3772973*s3842293*