IT Business Relationship Partner - HR and Finance
June 2016 — Present
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I am an accomplished Service Delivery Director with proven experience maximizing customer satisfaction and ensuring the delivery of IT services, including policy and process creation, gap analysis, and defining metrics. Repeatedly analyzed infrastructure services, identified business pain points and created service improvemen...
Establish and maintain primary relationship between Chief Technology Office and business partners. Advise business leaders on the best use of technology to achieve desired business outcomes. Oversee the successful delivery of infrastructure solutions ensuring that all customer expectations are met and services delivered as agreed. Highlight areas of opportunities to improve service and facilitate resolution with various infrastructure and application teams.