Jewell Animal Hospital
February 2010 — Present
• Provides systems administration, installation support and maintenance for Windows systems, backup solutions and disaster recovery monitoring, security administration, user account and email setup. IT support and maintenance for peripherals, digital radiograph station, and in-house lab equipment. Webmaster of company website: www.jewellanimalhospital.com/meet_the_staff.html
• Creates various cost analysis reports to support hiring, technology upgrades, and inventory purchasing decisions.
• Successfully implemented a green process by transitioning medical record keeping from paper to digital which also reduced expenses; researched and installed a dental digital radiograph system.
• Conducts successful marketing to our target market resulting in
an average of 110 new clients a month (46% above the ideal goal). Marketing strategies include SEO, SEM, PPC using Google AdWords, email marketing, social media, and loyalty rewards. Conducts competitive market research for pricing and customer service satisfaction.
• Writes and implements training manuals, protocols, and processes.
• Hires and trains staff; accomplished decreasing high employee turnover rate from 50% to 8%.
• Revamped entire inventory management system from 20% accuracy before to 95% accuracy now.
• Works closely with Head Veterinarian/Owner to accomplish his mission of honest animal care; comments from him include “You have saved my life” and “You are exceptional.”