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Lana Coyne

Lana Coyne

Administrative Assistant, Department of Paediatric Care, Division of Nephrology

The Hospital for Sick Children

Toronto, Canada

-Graduated with a 3.9 GPA from the Business - Marketing program at Algonquin College in June 2008 -8+ years experience in Administration and Human Resources. Possesses exceptional communication and organizational skills, a strong work ethic and level of Professionalism Specialties: Administration, Human Resources, Book-Kee...


The Hospital for Sick Children

Administrative Assistant, Department of Paediatric Care, Division of Nephrology

- Handles incoming inquiries (written & verbal)
- Maintains physicians' calendars and coordinates travel arrangements
- Books routine & complex meetings/appointments, prioritizing requests for meetings
- Assist with booking & organizing interviews
- Assists with HR paperwork, system accesses, Express entries
- Establishes & maintains paper & electronic filing systems
- Arranges meeting rooms, catering, audio visual & equipment for meetings/events
- Attends meetings & transcribes minutes
- Prepares reports, documents, letters, spreadsheets, presentations, some of which may be confidential/sensitive in nature
- Coordinates projects from draft to implementation
- Requisitions office supplies & equipment
- Supports physician/supervisor with special projects
- Updates & keeps physicians' Curriculum Vitae (CV) current
- Assist with updating divisional webpages

- Retrieves data from various sources and provides clinic/patient related support
- Prepares clinic charts ensuring all paperwork is completed in detail & liaise with clinic coordinator for clinic preparations/cancellations
- Processes patient letters, forms and other patient-related materials
- Maintains databases, including data entry
- Complete & follow-up on incomplete billing sheets
- Transcribes dicta, photocopy materials & maintains files

- Prepares & assists with grant applications to include common CV, notice of application, signatories & the main required modules of the grant application process
- Conducts literature searches & pull articles as required
- Assists with journal articles, poster presentations & abstracts
- Maintains reference & citation database (EndNote)
- Provides assistance to physicians with research projects

- Processes expense reports, reconciles corporate credit card statements ensuring entries are processed with due diligence & comply with the SickKids Travel & Expense Policy
- Processes deposits, transfers & invoice payments

Lifestyle Queen Bee

Owner + Virtual Assistant

Remotely provides Virtual Assistant & Social Media Management services for sole proprietors to small-large businesses. Clients can hire on an as-needed basis or standing contract.

Services Offered:

-Bookkeeping: Keeping tabs on bills, follow up on tasks such as outstanding invoices or unpaid bills & other bookkeeping matters

- Online Research: Common requests include finding information on corporate websites, researching trends in a given industry, exploring new products and vetting potential employees or business contacts

- Database Entries: Keeping databases current as well as the creation of databases

- Data Presentations: Turning raw data into a clear PowerPoint presentation or summarizing research findings into a Word document

- Email Management: Filtering emails for you and respond to the rest on your behalf

- Social Tasks: Such as writing holiday cards or sending thank you notes

- Travel Research: Finding hotels, booking airfares and mapping out trip itineraries as well as dealing with the hassle of navigating time zones when booking or researching international travel options

- Scheduling: Managing the calendars of many clients. Tasks include dealing with meeting invitations from others, scheduling appointments with clients and helping to plan events

- Chasing Business: Prioritizing potential business opportunities

- Industry Knowledge Prep: Keep tabs on the most important industry happenings to update social media accounts or for executives use when securing clients

- Social Media Management: Manage & curate Twitter, Facebook, Instagram, Pinterest and Snapchat accounts by creating & maintaining a weekly social media plan/schedule on a clients behalf of what to post and when

- Other tasks such as developing templates, standard email replies, etc. for businesses. In addition, 'business clean-up' services are offered to help re-organize & restructure a business to perform in a streamlined, efficient manner