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Lakristle Dilworth

Lakristle Dilworth

Mentor

Volt

San Antonio

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Volt

IOS Advisor

Provide exceptional customer service experience over the phone and exceed monthly metric requirements.

Volt/VMC

IOS Senior Technical Support

Build Rapport with the customer
Consistently review technical documentation and procedures
Identified and solved technical issues with a variety of diagnostic tools
Define,document, and log best technical practices
Uphold the company’s high priority security protocols and level of customer service

Volt

IOS/ Mac Advisor

Multitasked across systems and applications, analyzed and resolved technical issues for IOS devices and Mac CPU’s

S.A.Y.C

G.E.D

Volt

Mentor

Build Rapport with New Hires.
Answer Technical questions and give guidance to assist advisor with resolution techniques.
Show advisor how to use tools to find best solution.
Coaching’s and Side by Sides weekly.
Identify areas that can be worked on and also acknowledge Positive area with advisor after calls.