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LaKrisa R. Hunt

LaKrisa R. Hunt

Tuscaloosa, Alabama 35405


Southwest Alabama Behavioral Heathcare

MI Adult Case Manager

● Assess and reevaluate the consumer needs utilizing the SUN-R
● Identifies and reassesses goals and plans for appropriate services utilizing the consumer’s ISP
● Provides appropriate linkage to community resources
● Monitors consumers to secure placement in the least restrictive environment
● Provides ongoing monitoring of consumers’ progress and needs as assessed in the SUN-R.
● Provides support on behalf of the consumers in order to secure community resources and needed services
● Effectively collaborates and consults with staff members and outside sources in the delivery and arrangement of case management services
● Evaluates and assists in consumer discharge planning
● Assists in crisis situations or arrange for provision of services
● Delivers or arranges clinically necessary transportation

Career medium 05
Career medium 04

Hale Empowerment Revitalization Organization, HERO

FEMA Disaster Case Manager

Provides disaster related case management to residents of Clarke, Monroe, Escambia, and Washington Counties
● Responsible for identifying disaster survivors with disaster related unmet needs
● Maintain case files and case load
● Provide case management support functions, including client advocacy, assistance, family support and crisis
● Determined the survivor’s recovery status and assist with developing a disaster recovery plan
● Tracks their recovery progress and connects them to resources to help them return as near to a pre-disaster state as possible
● Link individuals/families to area resources
● Timely and accurately prepare and submit required reports
● Provided assistance in progressing the Energy Efficiency Program with clients
● Performs visual inspections to damaged homes
● Certified Housing Counselor


Dept. of Homeland Security, FEMA

Direct Housing Specialist (Caseworker)

Performed interviews with individuals who were affected by the disaster on housing needs
● Informed the applicants of the Housing Program rules and regulations
● Explained to the applicant compliance rules in order to maintain residence at the Temporary Housing Unit
● Scheduled applicants on a monthly basis for recertification
● Evaluated applicants permanent housing plan and made recommendations for approval
● Thoroughly documented applicants file and FEMA proprietary systems
● Followed up and verified applicant information with pre-disaster landlords
● Performed monthly inspections on Temporary Housing Units
● Assisted applicants with locating permanent housing

Career medium 01
Career medium 04



● Timely and accurate processing of retirement plan payout/distribution requests in a daily valuation environment
● Ensure that employees understand how their job contributes to the achievement of company goal
● Interviewed, hired and trained new employees on SunGard’s proprietary systems (e.g. Helios, Omni, EXP)
● Coached, developed and motivated employees to overcome obstacles and accept challenges
● Respond to employee questions and concerns as needed
● Provide mentoring for employees and serve as a liaison for the department
● Respond to customer issues/problems and escalate to management when appropriate
● Maintain communication with management regarding all critical issues and provide updates as necessary
● Consistent in following and supporting company policies/procedures as they apply to employees
● Assist with scheduling, reporting, department activities and special projects as assigned by management
Trainer/ Subject Matter Expert, 2007 to 2010
● Process a variety of back-office, financial transactions, including some or all of the following: Enrollments, Allocation and Profile Changes, etc, for Defined Benefits and Defined Contribution Plans
● Identify issues and help provide viable processing solution
● Consistently met and often exceed target goals for productivity and quality
● Review output, correct errors, document issues and update the workflow system
● Provide positive, constructive feedback to co-workers
● Complete and remain committed to ongoing training and development
● Assist with development of criteria and requirements for documentation and training materials
● Collaborate and communicate with managers and supervisors in the development and coordination of projects, department initiatives, and other activities
● Research departmental processing issues, process corrections and assist more junior processors as necessary
● Train others on processing tasks, process changes, quality control and use of the applicable systems
● Communicate and follow-up with clients via phone or email
● Assisted with basic technical support
Transaction Processing Team Lead, 2006 to 2007
● Provided leadership, guidance, and ensured a smooth flow of work
● Provided training for team members on policies and procedures
● Performed Quality Control on all process
● Monitored processing performance to insure daily objectives were achieved
● Provided feed-back to management
● Completed special projects as assigned by management
● Made a positive contribution to the department through teamwork and high morale
● Participated in training and general meetings with our customers upper level management


University of Phoenix

B.S., Business Management

GPA 2.97/4.0

Lawson State Community College

A.A.S., Medical Secretary

Jackson High School