Regional Elite Airline Services (Comair+Mesaba Merger)
January 2004 — November 2011
Wholly owned Subsidiaries of Delta Air Lines
Formally Comair, Inc Employee, GSC/CRO, CSA above & below wing, & TDY agent. Reviewed flight activity and plan work assignments to ensure flights are turned within established/standard turn time. Assign duties, inspect work, and insure all ground related service tasks are performed in accordance to standard processes/procedures in a safe, efficient manner. Proactively communicate service issues to the appropriate carrier’s operations offices and to station/hub manager. Investigate service failures, passenger complaints and employee issues & take the appropriate action to document and resolve the issue. Coach, counsel, document and issue all levels of appropriate progressive discipline to staff. Responsible for staff scheduling to include: work assignments/rotation, overtime assignments, & shift rotations. Screen applicants, recommend whether to retain employees upon completion of probationary period & recommend dismissals of employees. Plan, monitor, respond, & report on activity in assigned area to achieve operational objectives. Interacts with internal customers that Regional Elite provides services to in order to meet their operational needs and requirements. Ensure resource availability.
Train & develop agents in assigned area. Conduct daily briefings. Investigate, prepare & deliver disciplinary action to direct reports. Identify, resolve-coach employees when operational failures occur. Ability to provide leadership, counsel, and motivation to staff, securing their respective commitments to the companies’ goals. Monitor and respond to safety and security issues.
* Maintain & ensure knowledge of all DOT rules.
* Perform duties of CRO and GSC Officer.
My primary duties for Delta Airlines, Northwest Air Lines, Comair Delta Connection & Regional Elite include training trainers, gate, ticketing and ramp personnel on all duties as well as performing everyday customer service duties.