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Kylie Penticost

Kylie Penticost

Communications and Web Assistant

Waterloo Region District School Board





I'm passionate about a career in the sports industry within, but not limited too, the Ontario Hockey League (OHL), Canadian Hockey League (CHL), American Hockey League (AHL) or the National Hockey League (NHL); working hockey events, doing charity work and interacting with the athletes’ and their fan base is in my blood.

CORE Lifestyle & Recreation Complex

Marketing & Communications Manager

• Manage content creation and execution on CORE's social platforms
• Provide leadership by identifying emerging technologies and additional social media opportunities and trends
• Coordinate flow of content from various contributing departments to appropriate communication channels
• Generate publicity on business operations events, including community relations and customer development initiatives
• Design facility advertising, program flyers, special event posters, fitness membership brochures, etc.
• Build and maintain positive customer and client relations; respond immediately to their requests, inquiries and concerns

Career medium 02
Career medium 05

Canadian Seating and Mobility Conference

Executive Assistant

• Worked directly with the Director of Event Management and assisted with the overall management of the event staff including during the event
• Managed daily administrative duties including answering phone calls and emails, filing, data entry, mailings, etc.
• Responsible for organization of registration forms, booth contracts, and online workshop submissions
• Developed and edited Canadian Seating & Mobility Conference Proceedings Manual
• Attended on-site production meetings as required
• Responsible for handling registrants and exhibitors concerns, questions and directing any complaints to Director of Event Management
• Responsible for set-up and tear down of registration desk
• Responsible for running registration desk and welcoming registrants and exhibitors in a caring and professional manner


Pittsburgh Penguins

Penguins Youth & Amateur Hockey Development Program Intern

• Assisted with the launch and management of Sidney Crosby's Little Penguins Learn to Play Hockey program registration; provided customer service for more than 1500 interested participants, arena hosts, and equipment sponsors
• Developed fresh and interesting content to promote youth/amateur programs for the Pittsburgh Hockey Network website
• Created press releases with photographs for a variety of youth/amateur hockey events, clinics, camps, etc.
• Utilized and managed social media outlets to promote events and generate a general interest in hockey in Western Pennsylvania

Career medium 03
Career medium 06


Customer Service Representative

• Extensive product knowledge of specialty foods
• Trained and supervised employees in various areas of the store
• Responsible for handling customers concerns, questions and directing any complaints to manager or store owners
• Assisted with creating catering and party trays
• Organized and fulfilled customer orders in-person and by phone
• Updated and maintained inventory


Pittsburgh Penguins

Penguins Youth & Amateur Hockey Development Program Intern

• Worked on program philosophies and grassroots fan development through youth hockey initiatives
• Provided content ideas and compiled weekly articles for the Pittsburgh Hockey Network website covering the PIHL, PAHL & local amateur hockey programs events, tournaments and playoffs
• Event support for Penguins youth and amateur hockey programs ,such as instructional camps and clinics
• Developed feedback surveys for instructional camps and clinics; compiled and presented participant feedback
• Updated and monitored social media outlets with daily posts, video and pictures, and ‘friend’ recruitment

Career medium 06
Career medium 05

Kitchener Rangers Hockey Club

Game Day Event Operations & Promotions Intern

• Assisted with implementation of game day promotions and events
• Prepared and organized materials for game day promotions
• Assisted with the set-up, execution, and tear down of promotion & intermission activities
• Assisted with selecting contestants for in-game activities
• Communicated information to contestants to ensure they were prepared to participate in promotions
• Assisted with the distribution of prizes
• Responsible for set-up and tear down of hospitality and media rooms, press boxes, children’s birthday rooms and mascot dressing room
• Sold 2011 IIHF World Junior Championship Pre-Competition programs for Team Canada vs Team Finland


Conestoga College Institute of Technology and Advanced Learning

Public Relations Diploma, Public Relations; Communications; Event Management

Conestoga College Institute of Technology and Advanced Learning

Bachelor of Public Relations, Communications; Event Planning; Co-op