Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Kylie Dunne

Kylie Dunne

Systems Support Specialist

Co-operative Bulk Handling (CBH)

Ellenbrook, WA

Message
MENU ☰

Best

Assistant Manager (2IC)


Dec 2001 – Feb2005
Started as a casual at the Mirrabooka Store after graduating high school and was quickly offered a permanent full time position after just 3 weeks. I worked my way up and was offered/seconded to senior support roles at several new store openings including Kwinana, Warwick and Whitfords. Following the Whitfords store opening I accepted a permanent transfer there, where I completed my instore management training and accepted the 2IC position.

Feb 2005 – Nov 2006
Appointed Assistant Store Manager at Ellenbrook Store

Nov 2006 – Jun 2007
Appointed Assistant Store Manager at Midland Gate Store

Key responsibilities included:
Operating a cash register and EFTPOS machine.
Merchandiser.
Set-up of Catalogue lines.
Receiving pallets of stock though the Storeroom.
Maintaining and Clean a department.
Stocktake.
Stationery and Uniform orders.
Lay-by and Phone order reconciliation.
Recruiting and terminating staff.
Banking and petty cash.
Batching invoices.
Organise logistics between stores.
Handling customer enquiries and complaints.
Staff rosters.
Weekly staff payrun.
EOM reporting to Regional Manager.
Meeting budgets and sales targets.
Maintain staff personal and training data.
Staff trainer.
Liaise closely with buying department in head office.
Store security.
Opening and closing store.

John Forrest Senior High School

Completed year 12 Tertiary Education

Co-operative Bulk Handling (CBH)

Systems Support Specialist


Jun 2007 - Jan 2011
I started as a Business Support Officer, working in a team of 5 and reporting to the Business Support Team Leader. My duties in this role were highly administrative and customer service based.




Key Responsibilities:
Payment follow up for overdue customer accounts
Banking (including Cheques)
Contract and Order entry into Business platform
Daily invoicing for all Debtors
Receipting multiple currencies (mostly AUD and USD)
Debtor reconciliation
Maintenance of Client records
Handling internal and external customer queries
Reporting directly to the Business Support Manager
Reconciling/ maintaining Contracts
Maintaining and meeting KPI’s
Assisting and Liaising with the Business Support Manager
Signing off Payruns for Grower payments
End of Month reporting
Staff Trainer

Jan 2011 - Jan 2016
I was appointed the role of Systems Support Specialist, which resulted in greater responsibilities and a shift into a leadership role, reporting directly to the Payments and Support Manager. In this role I was responsible for supporting up to 20 staff across the Payments and Support division. I was required to investigate and implement all continuous improvement opportunities impacting the team and any affected stakeholders within the business. I was a key SME (Subject Matter Expert) assisting in many of the projects the company undertook during my time there. One of my biggest achievements in this role was assisting in the implementation of a brand new software platform which today is used across the business benefiting the company and its Customers and Vendors.

Key Responsibilities:
Creating and maintaining procedure guides and process maps for the Payments and Support division.
Facilitate training programs and workshops for the Payments

Australian Institute of Management (AIM)

Customer Service

Australian Institute of Management (AIM)

Continuous Improvement

Australian Institute of Management (AIM)

Applied Project Management

Australian Institute of Management (AIM)

Project Management Fundamentals

Australian Institute of Management (AIM)

Manage and Implement Change

College of Retail Training

Retail Operations

Certificates 1, 2