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Kyle Klabunde

Kyle Klabunde

Mobility Service Operations Data Core Tech

AT&T Mobility

Lake Forest Park, WA

Mobility Service Operations Data Core at AT&T Mobility

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AT&T Mobility

Mobility Service Operations Data Core Tech

Network Technician for Data Core within the MSO/MNRC for ATT Wireless.
Responsible for 24x7 network monitoring/fault management of data elements and firewalls within the ATT Mobility network.Work with platform engineers and operations to investigate issue.
Responsible for maintaining the integrity of the Mobility Core Data Network and the numerous network elements they contain. Responsibilities may include performing hardware installations, routine maintenance on Switching complex, interpreting reports, utilizing troubleshooting skills to identify and resolve complex system hardware/software problems. Assist Wireless Technicians and vendors with restoration activities when service impairments occur.

Career medium 05
Career
Career medium 04

AT&T Mobility

Mobility Connected Services (MCS) Project Manager

Process and manage orders for all Mobility Connected Services APNs including the management of all orders for customer interconnectivity and for the creation of APN Home Location Registries; assignment of all APN PDPIDSs; and coordination of FR/VPN/MPLS modifications between various agencies.
Responsible for billing for MCS products.
Primary technical and administrative support for all MCS products and billing questions to include: MPLS/Frame and APN information, APN build issues and billing inquiries.
Single Point of Contact for coordinating with Sales, Network, Systems Engineers in both Wireline and Wireless on facilitating the build out of Mobility Cnnected Services for AT&T’s wireless customers.
Research and resolve Mobility Connected Services billing issues.
Resolve Mobility Connected Services build issues at either the APN or transport level.
Collaborate with multiple groups on new builds, troubleshooting and Decomm of Mobility Connected Services products.

Career

AT&T Mobility

Technical Resolution Coordinator

Provide subject matter expertise of network and technical support to large AT&T Enterprise business accounts working with account teams and members of the systems engineering, technical, and sales community.Provides technical consultation and resolves technical issues for Enterprise customers and value added resellers in the design, implementation and initial deployment of custom wireless data solutions, requiring personal collaboration to the enterprise IT manager, telecom, network engineering, and sales teams. Provides technical support for high profile wireless data pilots and trials.

Career medium 06
Career
Career medium 03

AT&T

Enterprise Technical Support

• Providing world-class support of wireless data and voice products to IT and other key contacts of assigned high-value local, regional, and national business customers.
• Adept negotiator capable of fostering mutual respect at all levels of an organization.
• Drive resolution of customer issues, coordinating support efforts across AT&T teams such as Sales, Wireless Network Services, Multimedia Support, and Enterprise Customers as necessary.
• Providing leadership for customer’s issues and aggressively working to resolve a customers issue in a timely manner.
• Coordinated technical support processes for large integrated national project involving a major premier channel account.

Career

Cingular Wireless

Advanced Network Services

• Assisted fellow ANS reps with a variety of items including but not limited to: troubleshooting GPRS data devices, resolving customer issues / escalations, providing feedback and suggestions for issue resolutions.
• Completed special Projects as needed, performed call backs and troubleshooting for escalations forwarded from other departments and upper management.
• Provide detailed feedback and suggestions regarding department process and training modifications.

Career medium 02
Career
Career medium 06

JCPenny

Customer Service Specialist

providing great customer service. As a sales associate in clothing I assisted customers find clothing, made the store merchandise look neat by straightening everything up in the department and cashiered.

Career

County College of Morris

Telecommunications Technology, Computer Systems Networking and Telecommunications

Cascadia Community College

General Studies