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Kyle Kasten

Kyle Kasten


Site Director at OrthoTexas Physicians & Surgeons, PLLC


OrthoTexas Physicians & Surgeons, PLLC

Site Director - Irving Division

Fully directed the overall management of operations, both administrative and clinical, of two (2) orthopedic surgical practices. The team consisted of six (6) providers, five (5) clinical staff members, and eight (8) non-clinical staff members. Provided consistent, high-quality, sophisticated skills to streamline workflows, improve processes, and to spearhead all business development strategies. Implemented quality improvement processes to ensure patient retention and compliance to the practices. Integrated new systems, policies, and procedures for delivering efficient workflows; such as, accounting/financial dashboards (with at-a-glance performance indicators), scheduling reminders and alerts, automated forms/letters and documentation, electronic claims and remittance (EDI) review and investigations of denials. Conducted on-going training of staff and created an environment which fostered and responded to an increased customer satisfaction. Recruited, interviewed, selected, and hired practice personnel, supervisors, and staff members. Trained staff, conducted evaluations, executed disciplinary actions and resolved employee conflicts, when necessary.

Career medium 01
Career medium 06

HCA Physician Services

Practice Manager II

In this strategic leadership position, I managed the overall operations of the practice, ensuring a vision and strategy for future growth; additionally, I provided expertise to ensure all patients received high quality, efficient care.

• Directed, supervised, and coached all front office and clinical staff
• Developed and implemented vision for orthopeadic practice and executed plans to achieve vision
• Identified strategies and executed plans to achieve growth goals
• Managed the daily workflows within the clinic
• Insured compliance and efficiency to achieve patient satisfaction goals
• Problem solved and addressed all issues rose by providers, employees, and patients
• Executed marketing strategies in the local community to achieve business development goals
• Responsibly executed all established policies and procedures
• Held full Profit and Loss (P&L) responsibilities of the practice (revenue, expenses, and budgeting)

I demonstrated a deep working knowledge of organizational policies, procedures, and systems. Worked towards objectives utilizing fiscal management and human resource management techniques; as well as, my skills with accounting systems, insurance billing and collecting systems, and healthcare IT systems, such as, MEDITECH, eClinicalWorks, GE Centricity, HL7, and various homebrew applications.

I possess skills in planning, organizing, supervising, exercising initiative, judgment, problem-solving, decision-making, developing and maintaining effective relationships with medical and administrative staff, patients, and the public.

History of showing my abilities to communicate effectively both in writing and verbally, counsel/discipline personnel as requested (or as necessary), delegate authority, responsibility to other staff personnel as necessary to perform their assigned duties, and handle information in a confidential manner.



Field Technician

** Contract Position **

Career medium 03

Blue Sky - Diversified Health Services

Clinical Practice Coordinator / Manager / Medical Assistant

• I provided overall operational direction, both administrative and clinical functions, for the ambulatory practice of Dr. Barton W. Huddleston (Blue Sky - Diversified Health Services)
• I constantly communicated with Dr. Huddleston while working in collaboration with all patients that were seen
• Provided medical and administrative leadership for entire practice while developing strategies, setting clear objectives, and performing analysis to allocate appropriate resources for providing the highest quality of care
• a safe patient environment
• efficient patient flows
• excellent service to patients and their families
• Additionally, I performed all administrative tasks while being accountable for fulfilling all credentialing, licensing, and renewal prerequisites/requirements
• I understand HITECH, JCAHO, HIPAA, and ACR guidelines
• I provided thorough analysis for business development, planning, and implementation strategies while tracking outcomes
• I was responsible for patient referral management, integrative networking, patient satisfaction analysis
• I created and developed clinical agendas for weekly/monthly physician team meetings
• I continued to develop and plan operational infrastructure programs to support growth of the clinical treatment programs offered while being responsible for the design, execution, and effectiveness of these programs
• I was responsible for the efficient and effective practice management for our facility; including, the review of insurance contracts, current fee-schedules, and handling all contracts with vendors and suppliers
• Reviewed superbills and charts for effective and efficient medical billing and coding processes to maximize reimbursements. This includes ICD-9-CM, ICD-10-CM, CPT®, and HCPCS Levels 1 and 2 knowledge
• I performed credentialing tasks and review managed care contracts
• I utilized an Electronic Medical Records (EMR) System called Avicenna by AllegianceMD



Pall Corporation - Corporate Recruiter

•• See Responsibilities For "UnitedHealth Group - Corporate Recruiter" Position Below ••

Career medium 04


UnitedHealth Group - Corporate Recruiter

• Develop and implement effective recruiting/on-boarding strategies for entry level, administrative support, experienced professional/technical, and management positions in order to attract, screen, recruit, and select high quality candidates in a timely manner.
• Develop candidate interests and provide results in actionable and reportable formats while communicating to experts regarding open positions.
• Perform data mining query tasks for job opening and time to fill analysis.
• Conduct knowledge discovery to analyze data from many different dimensions, categorizing it, summarizing any identified relationships, finding correlations or patterns among fields in large relational databases.
• Identify target companies, user groups, professional associations while communicating or partnering with them to collaborate and inform more expansive search parameters.
• Perform enterprise analysis, requirements planning and management, elicitation, documentation, communication, solution assessment and validation through analyzing and satisfying set requirements by building and developing effective Agile business requirements.
• Demonstrate adaptability in approach and work style to meet changing client demands and circumstances while working within a matrix organization across multiple functional business within a fast-paced environment to prioritize and meet given deadlines.
• Develop and implement numerous sourcing strategies including: Internet, social media, ad placement, direct sourcing, networking, and use of contingent workers in order to develop a qualified candidate pool.
• Establishes and maintains solid working relationships with hiring managers and determining their staffing needs.
• Ensures compliance with all applicable regulations, both internal and external.
• Schedule & conduct interviews.
• Screen candidates and provide salary recommendation for potential hires and extend employment offers to qualified/selected candidates.



CNH - Case New Holland - Talent Acquisition Program Coordinator

• Contacted applicants within SLA (24 hrs) of receiving request for interview.
• Scheduled interviews among multiple interviewers, booked resources for interviews, and provided travel arrangements, as needed.
• Received and distributed submitted applicants’ expense reports, reconciliations, and payments with coordinator team.
• Presented applicant with a contingent offer based on the information provided by Recruitment Team members.
• Communicated decisions of the applicant to all recruitment support groups by updating the applicant management database and sending out status notifications; at all stages of the process.
• Generated contingent offer letters and send it to applicant via e-mail.
• Initiated the background process by sending the employment application, background authorization form and background request form to background vendor.
• Monitored background vendor activity and work in tandem with vendor to complete applicant background/drug processing.
• Followed the FCRA practice for all applicants who fail the background/drug process including rescinding offers.
• Contacted applicant prior to the scheduled start date to confirm start date and time, location, required documents and dress code.
• Hired applicants into client applicant database management and payroll systems in order to generate employee ID’s.
• Processed all reverts within 24-48 hours of the occurrence.
• Closed out classes by reconciling internal and client applicant database management systems ensuring that all starts are validated for billing by end of each month.
• Communicated all daily applicant interviews, offers, background/drug and onboarding activities to Staffing Consultants and leadership within 24 hours.
• Reported daily activity including input/output and call volume.
• Recorded all offer conversations, background variance resolution and onboarding activity in applicant management database system.

Career medium 01
Career medium 03

HealthTexas Provider Network (HTPN)

Medical Assistant - Pain Medicine / Physical Medicine & Rehabilitation

• Assisted physician with all clinical tasks.
• Room maintenance, injections, supply ordering, scheduling, medications, marketing, call handling, messages, and charting.
• Ensured rooms were prepped and ready with proper supplies.
• Understood and effectively communicated clinical and business strategies for best patient care.
• Provided communications counseling to management and accepted feedback.
• Proven track record with developing and maintaining patient relationships.
• Accomplished in developing, executing and measuring internal communication plans.
• Worksheets created to increase check-out process, procedure preparation.
• Maintained clinical equipment. (Triage – X-Ray – Ultrasound – EMG) Identified any equipment malfunctions and reporting it to appropriate personnel for timely repair.
• Ensured patient was properly screened prior to procedure.
• Utilized technical knowledge and skills to perform procedures accurately in a timely manner.
• Followed all procedure protocol ensuring proper completion of procedures performed.
• Communicated and fulfilled all patient requests for assistance and their needs in a timely, empathetic manner.
• Maintained above satisfactory level of knowledge and skill providing appropriate care to all patients according to age specific competencies.
• Processed and completed radiographic images according to departmental policies.
• Adaptable and flexible to cooperate any changes in assignments and patient schedules.
• Ensured safety of all patients, staff and visitors in assigned areas; removed dangerous, or potentially dangerous, barriers, or objects, notifying proper personnel of unfavorable conditions.
• Answered 50+ to 60+ phone calls daily from patients, physicians, clinical, and pharmacy staff while handling all new business and sales calls.
• Acknowledged and owned up to my errors promptly, notifying and communicating appropriate persons so correction could be made quickly.


Baylor Health Care System

Access Services Representative Lead - Baylor Frisco Clinic

• Responsible for scheduling, registering, and committing patients into clinic ensuring medical necessity compliance, and verifying eligibility of all benefits.
• Analyzed and audited charts for discrepancies, trends, or interrelationships in accuracy of medical data.
• Demonstrated very high level of customer focus, decision making and positive influence on all group dynamics.
• Established organized and effective methods currently being used to create the best patient care practices possible.
• Exemplified prolific time management skills balancing all daily responsibilities with additional Medical Assistant duties.
• Experienced in medical and administrative staff training.
• Experienced in medical On-boarding, counseling, mentoring and performance management while achieving system-wide and personal goals.
• Designed, planned, organized and facilitated computer training and procedural training programs; continuing education for all registration and financial counseling employees in Frisco.
• Designed tests to assess employee knowledge and skills; maintained documentation of results; reporting analysis and all results to management.
• Identified problems, reported trends, and discussed best methods for improvement processes to put into action. • Worked directly with Directors, executive leadership and department managers on all levels.
• Recommend training and education programs, process improvement programs and/or other program developments.
• Designed execution and helped implement new processes/programs improving clinics image, accuracy and productivity of the administrative staff.
• Collaborated with internal/external staff members to conceptualize new procedure and programs.
• Monitored current industry changes and communicated system updates; revise training programs to incorporate these system/clinic specific changes.
• Monitored accuracy of demographic and financial information captured during initial registration for patients.

Career medium 02
Career medium 04

Starbucks Coffee Company

Barista Partner (Part-Time / Secondary Income Job)

• Acted at all times with utmost integrity, honesty and knowledge to promote the culture, values and mission of Starbucks.
• Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipated customer and store needs by constantly evaluating environment and customers for cues.
• Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching.
• Contributed to positive team environment, recognized alarms, or changes morale and performance.
• Delivered legendary customer service to all customers; acting with a customer first attitude - connecting with all customers the same way across the board.
• Followed Starbucks operational policies and procedures; including, cash handling, safety and security.
• Maintained a very clean and organized workspace so team could locate resources and products.
• Maintained an exceptional, consistent attendance and always punctual.
• Provided the highest quality beverages, whole bean, and food products consistently for all customers; adhering to all recipe and presentation standards.
• Followed health, safety and sanitation guidelines for all products.
• Recognized and reinforced individual/team accomplishments using existing organizational methods and developing new ideas to generate a positive and uplifting workplace experience.
• Communicated with team and managers to create the Third Place environment during each shift.


McKinney Independent School District (I.S.D.)

Substitute Teacher (Temporary / Transitional)

• Reviewed and executed all plans and schedules to be followed during the day with principal and department head. Ensuring the integrity of academic time and in a manner which motivates students to learn and participate.
• Maintained established routines and procedures of school and classroom assigned.
• Conducted classes, lead instruction and taught lesson outlines while describing lesson plans that were prepared.
• Responsible for maintaining order and control of classroom at all times.
• Reported, verbally and in writing, to education team on the day's activities; returning instructional materials, equipment, and keys to proper place at the conclusion of the day.
• Followed all policies, rules, and procedures that applied to regular employees and dictated good teaching practices.
• Maintained discipline and classroom control fostering a safe and positive environment for all students, and staff, in accordance with school and policies.
• Ensured proper and adequate supervision to all student assuring their health, welfare and safety.
• Took all necessary, and reasonable, precautions to protect students, equipment, materials and facilities.
• Reported to administrative office upon arrival; checked mailbox of absent teachers for materials requiring immediate attention to prevent delays and action required.
• Helped communicate and instruct students with effective, organized and productive teaching methods and instruction.
• Performed any other related duties as assigned by principal, department heads, or school staff in accordance with school/division policies and practices.

Career medium 03
Career medium 02

Universal American

Executive Sales Account Manager (Temporary / Transitional)

• Life, Health, & Accidental - Licensed For The Senior Insurance Markets (Senior Solutions®, of Universal American)
• I was constantly using strong oral and written communication skills.
• I cannot emphasize enough how often I would need to communicate clearly and effectively - using learned speaking verbiage, listening, reasoning, negotiating and disputing skills of the insurance business.
• Supported busy Sales Department, by writing applications and managing incoming telephone calls and requests to include and not limited to agents, potential agents, existing customers, potential consumers, sales representatives, and other employees.
• Provided exceptional service to applicants, members, and field force and internal and external customer support.
• Thrived working both in a team environment and independently. I enjoyed the fast-paced and ever-changing environment - remaining very detail oriented with all documents for incoming needs/requests.
• I was a resolution specialist; taking service matters and using a “close the loop” resolution approach with emphasis on the root cause resolution.
• Compliant with all national and company specific financial procedures and protocols, internal controls while maintaining the highest level of positive workplace attitudes and behaviors.
• Understood the needs of the north Texas senior market I was assigned to and enjoyed selling.
• Displayed excellent attitude and emphatic willingness to learn new things and apply them to my work.
• Focused on and valued customer service to maintain my strong work ethic.
• Exceptionally strong with the telephone and increasing my personable people skills; capable of handling large call volumes over 250+ calls a week.
• Used my unique ability to learn about products and services independently, with minimal training.
• Used Microsoft Office Skills suite and performed detailed work, prioritize work, meet department deadlines and work well in a team environment with minimal supervision.


Memorial Hermann Healthcare System

Patient Access Representative II - Medical Imaging Scheduling

• Scheduled medical imaging for all Houston area locations; including, patient appointments, registrations, insurance verifications, directions, prep-instructions and entering all required information into database system accurately and timely. Ensured medical necessity compliance, and verifying eligibility of all benefits.
• Entrusted with added responsibility of website control and site administrator for Memorial Hermann Outpatient Imaging Divisions' internal website/portal.
• Served as preceptor, mentor, and approachable resource to all levels of staff.
• Obtained all demographic, insurance and financial information from patient, or guarantor.
• Explained all required forms, procedures, and answered questions to assist patients with completeness of required documentation ensuring all necessary signatures to perform medical imaging tests.
• Ensured medical necessity compliance by obtaining necessary data, reviewed Compliance Systems, auditing charts while communicating information to patients.
• Protected financial integrity of all Houston facilities by administering and collecting patient liability information, establishing payment arrangements, discussing payment options and screening for insurance or charity eligibility.
• Verified insurance eligibility, obtained imaging benefits, and ensured all notifications/authorizations were completed within required timeframes to perform imaging tests.
• Overseer of monitored, reviewed and resolved patient account issues on assigned reports.
• Communicated with an effective and professional manner with all Physicians, ancillary departments, nursing units, office staff, insurance companies; as well as, patients and their families.
• Promoted individual professional growth and development by meeting requirements for mandatory/continuing education, skills competencies, supporting department-based goals which contributed to the success of the Memorial Hermann Healthcare organization.

Career medium 01
Career medium 01

MD Anderson Cancer Center

Pediatric Volunteer (Every Monday Night)

• Always friendly, compassionate, courteous, and understanding to all patients, faculty, and outside visitors.
• Developed lasting relationships with pediatric patients and family members.
• Participated in all possible volunteer events within work schedule.


Gap Inc.

Assistant General Store Manager - Brand Experience Manager

• Communicated with co-managers to coordinate floor coverage as Leader-On-Duty (LOD) - feedback to leadership regarding Gap Brand.
• Executed all development and training plans for Brand Experience team members per store/business needs.
• Trained and coached in-the-moment Brand Experience with team members to help meet productivity standards.
• Provided on-the-job training to all employees; including, company initiatives, Brand Standards, and Brand Experience ensuring everyone fully understood the mission, vision, values and expectations.
• Provided in-the-moment coaching to sales floor staff - rewarding good execution and behaviors redirecting staff to areas of the sales floor when needed.
• Supported and ensured efficient/accurate execution of all shipment receiving and processing procedures to floor ready standards; minimizing internal/external shrinkage. Provided feedback leadership regarding any merchandise-handling concerns/opportunities. Directed shipment placement on sales floor to ensure sales floor is replenished.
• Performed all stock transfers of damaged/defective merchandise, completeness of re-ticketed/charge sends according to Gap Inc. Supervisor Manual.
• Tracked productivity to ensure the team was meeting the needs of the business, company standards for all Brand Experience tasks while maintaining brand integrity in all areas of visual display.
• Executed and complied with all presentation book standards, adjusting visual presentation to consistently ensure brand appropriateness.
• Mapped merchandise flow and product placement while executing company markdowns in a timely and accurate manner. Especially during sale events to minimize back stock and clearing inventory.
• Used provided tools; such as, Field Merchandise Reports (FMR) to recommend necessary product placement adjustment based on sales and FMR reports.
• Maintained all banking, personnel, internal/external complaints and shipment related paperwork to meet audit requirements.

Career medium 01
Career medium 04

Stewart Information Services Corporation (SISCo)

Office Services Coordinator

• Managed all office equipment contracts, such as copier, postage machine, etc.; direct incoming and outgoing communications, via telephone, fax, email, etc. according to established policies and procedures.
• Assisted in the creation of the annual budgeting. Prepared all invoices for miscellaneous Stewart service billings.
• Maintained working vendor, building, and payable files in accordance with property filing system.
• Maintained and updated Property Operations Manual, Property Stat Book, Stewart Handbook and other related manuals.
• Issued of all Stewart Work Orders and Preventative Maintenance Work Orders; as well as, maintaining the log on a daily/weekly/monthly basis.
• Maintained adequate supply of office, kitchen and conference room products to ensure effective, timely and accurate communication for all employees with prospective clients.
• Assisted with preparation of Stewart welcome package; coordinating and performing Stewart new hire orientations.
• Maintained all security access system and issued security access cards, per Stewart authorizations.
• Inserted all cash receipts into database, applied Stewart employee reimbursements according to the established accounting procedures and policies.
• Reviewed Stewart monthly reports for accuracy and prepare necessary correction forms for the accounting departments and submitted to management for approval.
• Administered any requisitions for materials, supplies and contracted services.
• Updated Stewart contact information for office & emergency personnel listing.


Gap Inc.

Store Manager In Training (Intern)

• Provided strong analytical, research and problem-solving skills to developing action plans to meet the needs of the business.
• Exemplified strong computer skills (Microsoft Office, Excel, Word, and PowerPoint) to communicate projects and presentations to leadership team.
• Proven ability to multi-task in a fast-paced environment, quickly understand customer priorities and terminology, and to demonstrate learning technical applications and processes.
• Results-driven attitude built using effective oral and written communication skills.
• Organized, prioritized and managed time to learn, sell, execute and improve customer-service.
• Focused on improving my energy, motivation and excellent attention to detail - capable of operating with little supervision.
• Worked effectively, and efficiently, as a member of the Gap Inc. cross-functional departmental team.
• Participated in community special projects to help drive results and social responsibility.
• Participated in cross-functional meetings to share working analysis of business trends and make any recommendations for improvement.
• Prepared presentation documents and findings to all levels of management.
• Developed and maintained an excellent, long-standing working relationship with customers, vendors and business partners.

Career medium 03

The University of Texas at Dallas - School of Management

Masters of Science, Healthcare Management / Healthcare IT

Texas State University-San Marcos

Bachelor of Business Administration (BBA), Finance and Economics

Lake Travis High School

General Studies, All