OrthoTexas Physicians & Surgeons, PLLC
Site Director - Irving Division
October 2013 — February 2014
Fully directed the overall management of operations, both administrative and clinical, of two (2) orthopedic surgical practices. The team consisted of six (6) providers, five (5) clinical staff members, and eight (8) non-clinical staff members. Provided consistent, high-quality, sophisticated skills to streamline workflows, improve processes, and to spearhead all business development strategies. Implemented quality improvement processes to ensure patient retention and compliance to the practices. Integrated new systems, policies, and procedures for delivering efficient workflows; such as, accounting/financial dashboards (with at-a-glance performance indicators), scheduling reminders and alerts, automated forms/letters and documentation, electronic claims and remittance (EDI) review and investigations of denials. Conducted on-going training of staff and created an environment which fostered and responded to an increased customer satisfaction. Recruited, interviewed, selected, and hired practice personnel, supervisors, and staff members. Trained staff, conducted evaluations, executed disciplinary actions and resolved employee conflicts, when necessary.