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Kyle Hall

Kyle Hall

Systems Assurance Analyst

American Express

Systems Assurance Analyst at American Express


American Express

Systems Assurance Analyst

*Facilitating workshops to identify and define testing needs.
*Create Test Plans and supporting documentation, and where required collaborating with our System Test colleagues, to ensure the most effective use of resources and test coverage.
*Writing scenarios, conditions, and end to end business process based test scripts from business requirements.
*Identifying and/or creating test data for each required test process.
*Executing test scripts in accordance with the Test Approach and recording results in HP Quality Centre or other test management tool.
*Adhering to the Defect Management Process

Career medium 04

American Express

Executive Customer Relations Consultant

Governed by FSA to deal with internal and external complaints relating to American Express.

American Express

Disputes and Fraud Analyst

Investigating disputed and fraudulent transactions Responsible for financial adjustments on accounts Applying fraud investigations into accounts. Liaising with financial institutions and merchants In charge of distributing work activities for my department Working cases to completion within specific timeframes

Career medium 06

American Express


American Express

Financial Service Advisor

Managing High Value customer accounts
IT customer support
Banking compliance officer
Financial adjustments and maintenance Administration Departmental promotion

Career medium 02

American Express

Travellers Cheque Card Consultant

Global servicing of American Express Travellers Cheque Card.
Processing of new applications for product.

American Express

Loans and Insurance Processor

Telephonic and internet loan processing Administration Insurance processing Negotiator Working within specific timeframes to meet targets

Career medium 01

Intek Communications


Running a team of individuals goaled on sales targets Public relations In charge of in store marketing and offers
Responsible for budgeting, reporting and forecasting Stock Control / Orders Banking Administration Company advertising



Hotel & Resort Managment

Varsity College

Diploma, Tourism