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Kutlwano Mzwinila

Kutlwano Mzwinila

Senior Analyst: Service Delivery Model - Localisation

MTN

Toronto, Ontario

Experience in the following industries: Financial services Media entertainment Mining Government Management Consulting Enterprise Resource Planning Telecommunications Project Manager Summary: - Responsible for the development and deployment of the eChannel solution. Responsible for the overall planning, management and comp...

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MTN

Senior Analyst: Service Delivery Model - Localisation

Serve as the custodian of the Service Delivery Model within the Global Transformation Programme within MTN. Responsible for ensuring alignment between the different functional areas and implementing the target operating model through Finance, Supply Chain, Human Resources, and Enterprise Asset Management. Key Responsibilities include:
- Engaging with Senior Stakeholders across MTN Opcos
- Conducing due diligence and RFI exercises in-country
- Conducting KPI Baselining in order to measure AS-IS and TO-BE performance metrics
- Aligning outcomes to the Shared Services Hub
- Support implementation teams during the roll out of the target operating model
- Align continuous improvement initiatives between the Opco, Shared Services Hub, and MTN Group.