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Kshitij Mehta

Kshitij Mehta

Training Manager

Grofers

Gurgaon, India, in

I’m a lifetime people enthusiast, power coach, change catalyst, and Learning and Development professional with over 10+ years of experience. Skilled communicator adept in mentoring, coaching, and training groups and individuals. Certified Trainer by Infosys, Future Group, Toyota Kirloskar Motors, Force Motors, and Amazon. Hav...

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Grofers

Training Manager

Strategic role in training 2000+ Field executives and 1000+ Store Executive staff in hyper local groceries delivery.

Managing Pan India Training: TTT(Train the Trainer) ,Calendar Management, Workforce mobilization

Devoted 3000+ Hrs. of instructional design and more than 400 Days of collaborative work done with 100% throughput

National Skill Development Corporation

Associate Consultant for Retail and Automobile with Partners

Pre-Assessment:-
-What do we need to know?
-Who are we training?
-The existing knowledge of training participants
-Identify the gaps in what they know and what they need to know
-How the training will help them accomplish their work
-The type of training or job-related training they have already experienced

Training Programme:
-Objectives
-What do we want the trainee to learn during this training program?
-Learning Objectives / Outcomes
-What methods we will use to assist them to reach this level of performance and knowledge?
-Lab Activities, Technical discussions, workshops
-What resources will be used to deliver this training program?
-How will this training be structured overall?

Learning Outcomes:
-Learning outcomes are the framework of a training plan
-Identify what students will be able to do as a result of participating in the training programme
-Lab exercises
-Will be able to demonstrate Proof of Concept in the area of the topics covered.
-Group technical discussions.
-Explicit, concise, precise defined statements
-Clearly identify the expected behavior outcome(s)
-Guidelines for Developing Learning Outcomes:
-Learning outcomes will include the following components:
-Results/outcome oriented
-Measurable
-Focused on only major job-related tasks
-Behavioral statements (e.g., not just knowing or understanding something but demonstrating that they know it and understand it)
-Specific and precise about what they are to be able to do
-Clearly stated, no clutter

Mystery Shopping Providers Association

Customer Service Auditor I Professional Mystery Auditor

"Not Merely Saying it but Doing it!"- Customer Experience Research.

Understanding consumer behaviors is very difficult,to be in market & strive for the best possible alternative in customers mind the organization has to pull every-time a new trick from the hat.

Worked with numerous organization with vision to improve customer experience on the field.
Know how about customer satisfaction levels at a particular sampling point




-Fast Food Chain:Domino’s,Dunkin’ Donuts,McDonald,Rajdhani,Fasoos,Papa JOhn.Pizza Hut,MOD,Manchester United,ZKS
-Electronics : LG,Sony,Apple,Panasonic,Samsung
-Healthcare :Dr Batras,GNC
-Airlines:Indigo
-Jewelry :Tanishq
-E-Commerce:Major E-commerce
-Auto-mobile:Toyota,Ford,Volswagen,Audi,Mercedes Benz,BMW,Mahindra,Tata Motora
-Retail: Major Brands, Madhura Garments.John Players,SSIPL,W,ITC,FAB India,M&S,Levis,Future Group,Landmark,Raymond,Mega Mart
-Amusement Park and Movie Theater :Adlabs Imagica
- Resorts/Hotels: ITC,Sohum Spa,Four Seasons Hotels and Resorts,Concept Hospitality
- Movies: Adlabs,PVR