Mystery Shopping Providers Association
Customer Service Auditor I Professional Mystery Auditor
March 2013 — Present
"Not Merely Saying it but Doing it!"- Customer Experience Research.
Understanding consumer behaviors is very difficult,to be in market & strive for the best possible alternative in customers mind the organization has to pull every-time a new trick from the hat.
Worked with numerous organization with vision to improve customer experience on the field.
Know how about customer satisfaction levels at a particular sampling point
-Fast Food Chain:Domino’s,Dunkin’ Donuts,McDonald,Rajdhani,Fasoos,Papa JOhn.Pizza Hut,MOD,Manchester United,ZKS
-Electronics : LG,Sony,Apple,Panasonic,Samsung
-Healthcare :Dr Batras,GNC
-Auto-mobile:Toyota,Ford,Volswagen,Audi,Mercedes Benz,BMW,Mahindra,Tata Motora
-Retail: Major Brands, Madhura Garments.John Players,SSIPL,W,ITC,FAB India,M&S,Levis,Future Group,Landmark,Raymond,Mega Mart
-Amusement Park and Movie Theater :Adlabs Imagica
- Resorts/Hotels: ITC,Sohum Spa,Four Seasons Hotels and Resorts,Concept Hospitality
- Movies: Adlabs,PVR