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Kshitij Mehta

Kshitij Mehta

Training Manager


Gurgaon, India, in

I’m a lifetime people enthusiast, power coach, change catalyst, and Learning and Development professional with over 10+ years of experience. Skilled communicator adept in mentoring, coaching, and training groups and individuals. Certified Trainer by Infosys, Future Group, Toyota Kirloskar Motors, Force Motors, and Amazon. Hav...



Training Manager

Strategic role in training 2000+ Field executives and 1000+ Store Executive staff in hyper local groceries delivery.

Managing Pan India Training: TTT(Train the Trainer) ,Calendar Management, Workforce mobilization

Devoted 3000+ Hrs. of instructional design and more than 400 Days of collaborative work done with 100% throughput

National Skill Development Corporation

Associate Consultant for Retail and Automobile with Partners

-What do we need to know?
-Who are we training?
-The existing knowledge of training participants
-Identify the gaps in what they know and what they need to know
-How the training will help them accomplish their work
-The type of training or job-related training they have already experienced

Training Programme:
-What do we want the trainee to learn during this training program?
-Learning Objectives / Outcomes
-What methods we will use to assist them to reach this level of performance and knowledge?
-Lab Activities, Technical discussions, workshops
-What resources will be used to deliver this training program?
-How will this training be structured overall?

Learning Outcomes:
-Learning outcomes are the framework of a training plan
-Identify what students will be able to do as a result of participating in the training programme
-Lab exercises
-Will be able to demonstrate Proof of Concept in the area of the topics covered.
-Group technical discussions.
-Explicit, concise, precise defined statements
-Clearly identify the expected behavior outcome(s)
-Guidelines for Developing Learning Outcomes:
-Learning outcomes will include the following components:
-Results/outcome oriented
-Focused on only major job-related tasks
-Behavioral statements (e.g., not just knowing or understanding something but demonstrating that they know it and understand it)
-Specific and precise about what they are to be able to do
-Clearly stated, no clutter

Mystery Shopping Providers Association

Customer Service Auditor I Professional Mystery Auditor

"Not Merely Saying it but Doing it!"- Customer Experience Research.

Understanding consumer behaviors is very difficult,to be in market & strive for the best possible alternative in customers mind the organization has to pull every-time a new trick from the hat.

Worked with numerous organization with vision to improve customer experience on the field.
Know how about customer satisfaction levels at a particular sampling point

-Fast Food Chain:Domino’s,Dunkin’ Donuts,McDonald,Rajdhani,Fasoos,Papa JOhn.Pizza Hut,MOD,Manchester United,ZKS
-Electronics : LG,Sony,Apple,Panasonic,Samsung
-Healthcare :Dr Batras,GNC
-Jewelry :Tanishq
-E-Commerce:Major E-commerce
-Auto-mobile:Toyota,Ford,Volswagen,Audi,Mercedes Benz,BMW,Mahindra,Tata Motora
-Retail: Major Brands, Madhura Garments.John Players,SSIPL,W,ITC,FAB India,M&S,Levis,Future Group,Landmark,Raymond,Mega Mart
-Amusement Park and Movie Theater :Adlabs Imagica
- Resorts/Hotels: ITC,Sohum Spa,Four Seasons Hotels and Resorts,Concept Hospitality
- Movies: Adlabs,PVR