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Kristy Calhoun, PMP

Kristy Calhoun, PMP

Senior Client Services Manager

Nielson & Sherry, PSC

Covington, KY

I have 13 years of experience in various areas of the legal, mortgage servicing and real estate industries including project management, compliance, client relations, marketing, operations management, closing coordination and title analysis. I was recently promoted to Client Services Manager for Nielson & Sherry PSC in 2013 a...

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Nielson & Sherry, PSC

Senior Client Services Manager

Responsible for developing a firm wide compliance plan that defines key priorities and defines specific deliverables, timelines, and resource planning

Increased firm compliance by 80% to goal in 2012 to 100% to goal in 2014 by partnering closely with and motivating the Default Services staff and supporting divisions to maximize firm’s quality control.

Continually monitor legal compliance by providing training as well as responding to policy and regulatory questions

Developed compliance related forms, tools, templates and performance reports

Recognized areas of non-compliance and provide corrective actions as required

Develop and present high-quality custom marketing analyses and reports based on the firm’s data and methodologies to drive thought leadership internally and externally

Manage the delivery of all aspects of the firm’s marketing and performance milestones to the clients; responsible for the quality of all deliverables

Build, extend and maintain a wide network of contacts within the client’s organization to develop trust of the Nielson & Sherry staff and services

Assure that staff is provided with proper training, instruction, tools, and methods to perform their jobs

Lead and motivate staff in handling change, building trust, and partnership; encourage and build a team environment

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