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Kristina Wolfmeyer

Kristina Wolfmeyer

Community Manager

HelloWallet

Washington, Washington, D.C.

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Career medium 05

HelloWallet

Community Manager

• Develop and create multi-channel content for quarterly, educational campaigns for HelloWallet members
• Develop and execute strategy for HelloWallet new and current social media channels
• Create and manage content calendar for HelloWallet Facebook, Twitter, Google +, Youtube, and member blog
• Establish member satisfaction criteria, including Net Promoter Score
• Write and lead monthly webinars for new members using Webex
• Create and edit video content for HelloWallet Youtube channel using Camtasia
• Lead monthly meetings with Product team to address member needs
• Act as scrum leader for HelloWallet Member team
• Manage Community Team intern
• Train new hires on member support

Career

HelloWallet

Assistant Community Manager

• Continued member support via phone, email and chat
• Analyzed member interests and issues to establish blogging strategy for HelloWallet member blog
• Led monthly meetings with Product team
• Met daily to assist Community intern with support tickets
• Created content & designed images using photoshop for member blog posts

Career medium 05
Career

HelloWallet

Community Manager Intern

• Weekly top performing support agent across all support platforms (chat, email & phone)
• Built and managed HelloWallet content calendar
• Led internal email campaign with reminders and to-dos for 2013-2014 open enrollment
• Curated content for health-care focused webinar to drive HSA adoption for HelloWallet customers
• Wrote engagement emails for HelloWallet members with audiences up to 30,000
• Innovated Community team metrics reporting for monthly Product and company-wide meetings
• Order branded items, coordinate mailings, and schedule package pickups for HelloWallet ambassador programs and sales prospect mailings

Career medium 01
Career

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