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Kristina Thompson

Kristina Thompson

Business Operations Analyst

Siemens PLM Software

Charlotte, North Carolina Area, us

Skilled Salesforce.com Administrator, with a focal point of business process improvement and End-to-End Analytics. Experienced Business Operations Analyst with a demonstrated history of working in the computer software industry.

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Siemens PLM Software

Business Operations Analyst

-Responsible for supporting the Americas zone in Salesforce for 2,000 internal and external users.
-Data Management and cleansing using Demand Tools and CRM UI.
-User Management: User setup and deactivation, permissions management, and end-user training.
-Performs standard analyses of business goals, business systems, objectives and needs and of the general business environment. Plans and designs business processes/tools and makes recommendations in order to improve and support business activities. Utilizes systems and data to resolve business issues in the most effective and productive manner.