Siemens PLM Software
Business Operations Analyst
July 2016 — Present
-Responsible for supporting the Americas zone in Salesforce for 2,000 internal and external users.
-Data Management and cleansing using Demand Tools and CRM UI.
-User Management: User setup and deactivation, permissions management, and end-user training.
-Performs standard analyses of business goals, business systems, objectives and needs and of the general business environment. Plans and designs business processes/tools and makes recommendations in order to improve and support business activities. Utilizes systems and data to resolve business issues in the most effective and productive manner.