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Kristin Hefner

Kristin Hefner

Colorado Springs, CO

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Fiserv

Customer Service Associate

•Determines requirements by working with customers.
•Answers inquiries by clarifying desired information; researching, locating, and providing information.
•Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
•Maintains call center database by entering information.
•Keeps equipment operational by following established procedures; reporting malfunctions.
•Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Career medium 01
Career
Career medium 05

Specialty Scrubs

Shift Manager

•Assisted customers with returns and purchasing store merchandise.
•Answering telephones and customer request.
•Assisted with new employee training including store policies, services, and register operations.

Career

Carillon Assisted Living

Personal Care Assistant

Assisted the elderly with there activities of daily living.

Career Step

Certification, Pharmacy Technician

I am currently enrolled in the Pharmacy Technician program.

East Burke High School

High School Diploma, General Education