Global Brands Group (A member of the Fung Group)
Customer Representative/ Product Coordinator
January 2015 — Present
-Works closely with brand manager on calendar deadlines, costing, commercialization of adopted product, delivery, and final production for a portfolio of 5 mens and womens footwear brands.
-Builds collaborative relationships with the customer to effectively identify, troubleshoot, and communicate solutions
-Streamlines data entry with 99% accuracy to efficiently deliver customize selling reports to upper management
-Communicates clearly with overseas offices regarding order processing, delivery, pricing, shipments, samples, and materials.
-Reviews and analyzes weekly tracking reports to ensure on time deliveries for over 250+ monthly orders
-Follows up as needed to guarantee all orders are being properly shipped and arrive on schedule to customer’s distribution center
-Monitors and manages approval process for mens confirmation samples
-Observes and assists with the fit process, adhering to and enforcing production and fit standards