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Kristen Sexton

Kristen Sexton

Senior Client Relations Specialist

Urbanspoon

New York, Other

I have been working in the hospitality industry for 7 plus years. I enjoy working with customers to help them find solutions to increase their overall business. I am a dedicated worker who likes to think outside the box to find solutions, build and maintain strong relationships with clients, and deliver exceptional customer...

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"I’ve learned that fear is simply an illusion based on past experiences that we project into the present and onto the future.” ― Gabrielle Bernstein
Skills
ServSafe Certified
Interests

Working in customer service with the hospitality industry with an emphasize on events and/or conferences.

Event Planner
Career medium 05

Urbanspoon

Senior Client Relations Specialist

•New York representative and account manager for over 400 restaurant clients local and nationwide

•Provide exceptional customer support and additional training on Urbanspoon tools and services, specifically the table management software, REZBOOK

•Conduct follow-up performance evaluations of all customers on a consistent basis to analyze progress and success rate of service

•Develop training and subject matter expertise on restaurant management and marketing

•Manage customer concerns and inquiries and work with cross departments to resolve issues and prioritize requests.

•Leverage feedback by customers and analyze trends to help enhance the user experience and quality of Urbanspoon products and services

•Assist with internal operations and development of customer service procedures and policies

•Document all notes, tasks and activity through Salesforce as well as maintaining upkeep of
restaurant profiles

•Represent Urbanspoon brands at external events, such as Food & Wine Festival, James Beard Awards, and JBF Chefs & Champagne in the Hamptons

Career

Urbanspoon

Senior Client Relations Representative

Account manager over Rezbook clients, customer support via phone, email, and in-person, organized and maintained daily calendar of appointments with clients, on boarding new Rezbook clients, promoted Urbanspoon at local events.

Career medium 01
Career

Naples 45-Patina Restaurant Group

FOH/Catering Manager

Patina Restaurant Group

Floor Manager

•Ensured consistent communication with staff via verbal, email, or memos

•Provided on-going training with staff on quality control and responsible service

•Developed a dialog with Executive Chef and department leads in an effort to routinely update our service standards based on customer feedback

•In charge of managing new hire paperwork, schedules, and invoices

•Collaborated with the Director for any special events to promote sales growth

•Promoted retail/ take-out business and continually increasing our database of business contacts

•Worked with other Patina Group properties to fill in as manager when needed

Career medium 06
Career

Mary's Pizza Shack

Restaurant Manager

Johnson & Wales University

B.A., Food service Management

Johnson and Wales University

BA, Foodservice Management