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Kristen Nelson

Kristen Nelson

Recruiting Coordinator RPO


Las Vegas, Other

Recruiting Coordinator RPO at Agile-1






Recruiting Coordinator RPO

Responsible for administratively supporting the Manager of RPO Delivery in operations and reporting for all of Shared Services and Recruiters and the full life cycle recruiting process.

Currently supporting AccentCare and Caesars Entertainment.

Career medium 05

Wyndham Vacation Ownership

IH Marketing Administrative Coordinator

Amazon Appstore

Recruiting Coordinator

• As a remote full life-cycle recruiting coordinator I worked as an integral partner in managing recruiting activities and building candidate relationships for both Orange County and Seattle operations.
• Scheduling interviews and phone screens working directly with candidates, hiring managers, and working with executive administrators for senior leadership availability as well as coordinating the post-interview debrief meetings
• Complex calendar management and scheduling of internal and external meetings across multiple time zones and locales.
• Recruiting event coordination including, booking conference/room space, catering, travel coordination for interviewers and candidates.
• Ensuring an excellent candidate experience through prompt follow up and communication with candidates throughout their life-cycle from initial contact to start date
• Updating candidate records and job postings in recruiting systems and confirming new hires
• Tracking recruiting activities through iCIMS and Amazon proprietary software and providing routine status updates
• Identifying opportunities for improving candidate experience and scheduling efficiency
• Initiated immigration and relocation processes for required candidates
• Managing multiple tasks and action items ensuring appropriate and timely action on deliverables in an ambiguous environment
• Created and maintained team SharePoint and Wiki Sites to allow consolidation and regulation of team processes and procedures across the organization
• Created and maintained Visio organizational charts to aid in head count and employee planning.
• Created monthly newsletter for organization by collaborating with local IT, Facilities, HR and Recruiting services helping increase visibility and share news with the team.

Career medium 04
Career medium 05

United Healthcare

New Business Coordinator

• Actively drive new business and existing accounts sold implementation processes.
• Provide open enrollment and eligibility support tasks.
• Develop and maintain key internal relationships.
• Build and maintain strong client and producer relationships.
• Provide subject matter expertise on new business and new business existing account processes.
• Project Team Lead for the UnitedHealth Care Principal Financial Group and Guardian renewal quoting projects for the Nevada Health Plan, creating the process and procedures for both projects, training coworkers to process monthly requests throughout the 14 month duration of the project.
• Systems used include Siebel, UES, Rosetta, Atlas, and Prime through Citrix access.


United Healthcare

Small Business Sales Operations Specialist

• Provide new business support for functions related to sales activity.
• Generate proposals for medical and ancillary products using Siebel and UES.
• Process all incoming health care business both new and migration.
• Review all submissions for complete and accurate data, coordinating with the Sales team for missing information.
• Complete group submissions to Underwriting and/or Case Install upon receipt of all required information and/or underwriting approval.
• Update sales tracking systems with case information during presale process.
• Took ownership of the Rosetta Exceptions report, combining information for distribution among the team for processing. Routinely assist other teams and departments in completing tasks outside my normal duties.
• Systems used include Siebel, UES, Rosetta, and Prime.

Career medium 04
Career medium 03

Voluntary Benefit Specialists, LLC

Executive Administrative Assistant

• Collaborated with company President to oversee client customer satisfaction.
• Developed complex spreadsheets detailing employer payments due and incoming monthly carrier commissions.
• Performed a variety of key new business functions, including application review and processing, addressed inquiries of current and potential employer groups and policy holders, facilitated marketing development for employer group sales and enrollments.
• Attended and directed onsite enrollment meetings, presenting voluntary benefits as well as assisting with medical enrollments.
• Ensured that all company employees and contracted employees are compliant with insurance licensing and carrier appointments.
• Developed professional presentations and scheduled all meetings and travel.
• Oversaw front-office operations, including record management, mail dissemination, supply inventory, and routine bank deposits.


Employee Benefit Communicators, Inc.

Operations Assistant

• Responsible for data entry completion on all incoming applications and creating detailed excel reports to submit to clients.
• Submitted and tracked all applications to various carriers, completing all outstanding requirements and verifying policy issue.
• Handled all incoming customer service calls, policy changes and requests while forwarding all claims to the various carriers for processing with continuous follow up to ensure all claims paid in a timely manner.
• Created all print marketing on a case by case basis, to inform potential clients of the varied products available to them. Coordinated with various vendors to complete all marketing requests.
• Responsible for obtaining and maintaining all employee insurance licensing and carrier appointments.

Career medium 03
Career medium 03

Cardinal Health

Travel & Expense Coordinator

• Worked with the internet software application Gelco Expenselink.
• Responsible for processing incoming requests from our user base of approximately 9000 employees around the world, as well as acting as the resource to other departments in the resolution of problems and issues concerning the Expenselink process.
• Also responsible for day to day efficiency, details and quality of service.
• Secondary responsibilities included scheduled reporting to various departments and divisions regarding submitted expenses, resolution of escalated issues, and all training for members of the department, including writing the policy and procedure manual for the department.


College of Southern Nevada

Associates of Arts, Philosophy