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Kristan Jones-Scales

Kristan Jones-Scales

Chief of Staff, Lead Marketing Program Manager

Cricket Wireless

Atlanta, GA

Creative and business-savvy marketing and operations professional with 10 years of progressive experience across marketing and organizational operations. She is the Chief of Staff to the CMO of Cricket Wireless and owner of Kristan Stephanie Events and Design. Kristan has proven ability to apply vision and creativity ...





University of Illinois

Bachelor of Science and MBA, Marketing

I received my BS in Consumer and Textile Marketing (Dec 2005). After graduating, I decided to pursue my MBA with a concentration in marketing. I completed my MBA from the University of Illinois in May of 2008.

"Optimism is the faith that leads to achievement. Nothing can be done without hope and confidence." Helen Keller
Event Planning Communications

Interesting question...I am interested in a lot of things. Professionally, I'm interested in taking on challenges. I've spent the last two years of my career navigating a new role and organization but I had an opportunity to shape the importance of my role and the skills I bring to the table. Both professionally and personall...

I would love to manage events and PR full-time but if I had to be a little more imaginative, I think I would be a baker. I love baking!
Career medium 04


Chief of Staff, Brand Identity

Lead and direct the operations of the Brand Identity and Design team to drive for creative excellence supporting the development of creative process, advertising, design and identity. Manage agency partners through procurement and the contracts ecosystem. Developed and shared best practices across the company, including integrated project management processes.
• Analyze budget proposals and create all financial reports; managing an annual budget of $7 million for creative initiatives and presents all budget proposals for 2013 business planning and budgeting

• Executed all SVP led town halls, community service, and social engagements for Brand Identity and Sponsorship teams- building comradely and strengthening the culture among team members
• Lead all community relations activities for Brand Marketing & Advertising; organizing speaking engagements at local high school for “It Can Wait”



Senior Manager Sales Operations

Developed and launched pilot program implementing a dedicated issue resolution support team for customers in company owned retail stores, including the introduction of “Click to Chat” to the retail stores for rep to rep communications; ensuring that resolution is implemented within a 1 hour SLA; program was designed around the goals of JD Power award for retail.
• Identified inefficiencies and made recommendations for process improvements.
• Optimized the overall customer experience through the creation of a tracking and reporting system of issues and resolutions, allowing for root cause analysis of customer effecting issues, providing daily, weekly, and monthly reporting to improve the customer experience
• Earned the Key Contributor Award for the pilot program creation; program was introduced to over 500 stores in January 2011

Career medium 02
Career medium 05


Network Real Estate Specialists Supervisor

Managed a team of 12 of professionals. Increased team productivity through monitoring internal business processes and systems, supporting specialists in achieving their production goal of 8% or 9% for those assigned tower companies within a 10 day SLA.



Small Business Sales Coach

• Coached team of sales associates to meet the monthly sales goal and to deliver outstanding customer service, individual team reached $100,000 in sales monthly.
• Used problem solving to achieve results through decisiveness to determine development for the team.
• Worked with leadership within the company to develop leadership and general management skills pertaining to the AT&T business, which can be utilized in developing peers and employees.
• Coordinated and worked on community outreach opportunities for the sales branch.

Career medium 04

University of Illinois at Urbana-Champaign - College of Business

MBA, Marketing

University of Illinois at Urbana-Champaign

Bachelor of Science, Consumer and Textile Marketing