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Klaudia Pyz

Klaudia Pyz

Senior Manager, Strategy Development and Policy

American Express

Senior Manager, Strategy Development at American Express

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American Express

Senior Manager, Strategy Development and Policy

Lead the project management of key initiatives that support the various field organizations within MSA.

Examples of projects:
- creation of a consistent scorecard process
- development of an MSA-wide reporting package
- growth and re-engagement of merchant locations
- support Business Unit Reviews & produce other insightful analytics

Career medium 01
Career

The Montclair Kimberley Academy

Alumni Council Member

American Express

Senior Manager, Reporting Strategy & Governance

•Designed, implemented and managed the 2013 performance reporting strategy for Client Management (CLM) in Merchant Services Americas (MSA) taking into account multiple reporting systems and metrics
•Led a team of five off-shore resources which ensured that the new reporting strategy was efficiently and effectively implemented and that monthly performance reports were delivered on time
•Collaborated with key business partners throughout AXP (Technologies, Finance, Pricing, Service Delivery Network, Client Management) to drive the metric governance, which ensured the successful transition from the 2012 non-compliant reporting environment to the new 2013 environment
•Managed the 2012 Merchant Activation Project to save servicing and management costs which reduced inactive accounts by 54% and increased active accounts by 2.5% within the United States

Career medium 03
Career
Career medium 01

Prudential Financial

Project Management Associate

• Develop revised processes for the Communications Management and Corrective Actions business areas by creating process workflow maps, analyzing the current state, and presenting recommendations to management
• Responsible for the creation and coordination of meetings between Corrective Actions, Legal, Risk, Compliance, and Marketing to establish a structured process for client communication and marketing
• Create project plans, status dashboards and other tailored reports to present to clients to track project progress
• Manage the Corrective Action Communications Database to enhance customer contact

Career

Deutsche Bank

Associate Relationship Manager

• Refined current Run-the-Bank processes focusing on Portfolio Reporting, Excess Management, and Overdue Credit Reports
• Monitored processes, credit policies and procedures to provide support for SEC and BaFin audits
• Led the Offshore workflow tool implementation, which included writing business requirements, developing test scripts, leading UAT testing, delivering training and creating training documentation
• Performed and presented excess trading analysis and trend reporting to Excess Panel Committee resulting in a 77% decrease in unapproved trades thereby lowering credit risk to the bank
• Managed the Data Quality Database; Analyzed data for improvement opportunities; Implemented proposals
• Managed and facilitate the credit application process for the Real Estate and Securitization portfolios to ensure that applications were submitted accurately and approved in a timely fashion

Career medium 02
Career
Career medium 05

Citi Cards

VP, Associate Project Manager

• Developed a statement of work and project plan for assigned projects that helped monitor and ensure that projects were completed on time, within budget and inline with original specifications
• Collaborated with stakeholders in the production of requirements and specifications for Workflow, a software package that streamlined documentation within Citi Cards, by utilizing software development lifecycle model
• Participated in User Acceptance Testing and training for Workflow
• Ensured that Database Marketing policies and guidelines were in compliance with the Sarbanes-Oxley Act
• Designed and led various training initiatives for both the Database Marketing domestic and offshore team
ement training content and delivery of training curriculum
• Conduct new hire, process, technical, functional and product training for DBM and Citi Cards
• Train and motivate employees using various adult learning methods in classroom and non-classroom settings
• Member of the Voice of Employee team and Career Development team, which address employee issues dealing with the department and careers

Career

CitiCards

Assistant Vice President

- Integral member in the monthly production of balance consolidation mailings
- Design and manage the technical backend of credit card marketing campaigns using Citibank software
- Coordinate with cross-functional teams and external vendors to implement and ensure the efficient execution of credit card marketing strategies
- Provide reports from the database to help cross-functional teams understand the data and understand the way that their strategies are implemented
- Manage the team that handles customer privacy complaints
- Work on ad-hoc projects to identify process gaps and implement process improvements within the Database Marketing Department as well as within the Citi Cards organization
- Manage the team that is creating and implementing the use of process manuals for each team in the entire department
- Created and implemented the use of a handbook for both credit line increase and balance consolidation processing

Career medium 03
Career

New York University - Leonard N. Stern School of Business

MBA, Finance, Management & Economics

University of Washington, Michael G. Foster School of Business

New York University

BS, Finance, International Business

Montclair Kimberley Academy