Tata Consultancy Services Ltd.
Project Manager - BFS Analytics Program & Strategy Office
November 2013 — November 2014
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Manager at TCS e-Serve Ltd.
Provided techno-functional expertise as part of the pre-approved acquisitions team within the CitiCards Database Marketing Unit. Contributed to in-house business analytics, credit cards list processing, database marketing, SQL and SAS applications. Managed multiple database marketing campaigns for the US CitiCards Portfolio. Developed a wide variety of business applications (specifically in a variety of audit areas to enhance Business Reporting and Process Auditing). Also managed compliance and documentation related responsibilities. Single point-of-contact on Technical Issues, with a dual matrix reporting structure (to the US Client and the Off-Shore Delivery Head). Interviewed prospective candidates for open positions during ramp-up hiring and assisted senior management in setting up business competency centers within the unit.
Received the Star-Player award twice (jointly nominated by the Client and Off-Shore Managing Committee) for exceeding standards in maintaining process quality, administration and personal development.
Indian subsidiary of US-based telecom firm Arjay Wireless. Single Point of Contact for all technical and reporting policies, procedures, and controls within the organization.
Weekly Executive Summary to the Board of Directors.
Strategic Consulting to ensure the achievement of product group and corporate goals, including Annual Off-Shore budget and hiring.
Instituted an exhaustive Off-Shore Update Tracker and setup an Approval Work-flow for the same.
Led several key initiatives to mitigate pain areas in MIS Reporting, Bank Recons, Commission Calculations, A/P, A/R, Tech-support etc.
Closely coordinated timing of engagements with Clients and On-Site Business Managers. Advised clients in improving the internal controls in their accounting systems and processes.
Quarterly Review of Individual Contributors, Performances and Recognition Awards.
Ariba SCM, MS-Access, Reporting Services, Web 2.0 Technologies, Visual Studio 2003/2005/2008, Third-Party Marketplace Integration APIs like Ariba, Paypal, E-bay, BestBuy etc.
Responsible for IT Solutions Delivery and implementation of several turnkey solutions covering a vast expanse from Firewalls (Smoothwall, MonoWall, MS-ISA Server), NOC Operations, CRM Solutions (ACT, SugarCRM), Website and Corporate Mail Solutions (MS-Exchange, SquirrelMail, M-Daemon etc.), Content Management Systems (Joomla, Drupal, Mambo, MediaWiki et al).
Served clients based in India, across different functional areas including construction, SEZ Industry, corporate training organizations, furniture and interior design firms, and media and advertising agencies.
Swiftly moved from entry-level Developer position to Sr. Software Engineer working on a variety of prevalent technologies of the time comprising ASP, DotNET, XSLT/XPATH, XBRL, Flash/Flex, Workflow, Navision/DMI etc.
Worked on 4 full SDLC projects in ASP and DotNET technologies.
Demonstrated practical application of my networking knowledge by recommending multiple improvements within the Network Operations Center.