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Kirsty MacLeod

Kirsty MacLeod

Operations Co-Ordinator

Active4Less

Hemel Hempstead, United Kingdom

Operations Co-Ordinator at Active4Less

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Active4Less

Operations Co-Ordinator

• Managing day-to-day operations of 3 Health and Fitness Clubs
• Organising staff rotas
• Managing, motivating and encouraging internal staff
• Liaising with personal trainers and other external contractors (such as studio instructors)
• Organising maintenance crew for works needing to be carried out
• Co-ordinating 3 health and fitness club studio timetables (over 150 classes per week) and organising necessary cover for instructor absences
• Researching industry trends and implementing ideas to keep up-to-date with fitness trends
• Developing a personal training scheme for members
• Recruitment of staff
• Creating and implementing staff handbook
• Initiating procedures and policies
• Perform staff appraisals and enforcing disciplinary procedures where necessary
• Promote personal & professional development of staff via training courses both in-house & through external course providers
• Providing in-house training in areas such as sales, system database, club tour process and customer service skills
• Provide Fitness Instructor and Reception duties where needed on shift
• Attend shareholder meetings
• Attend weekly staff meetings, creating the agenda and taking minutes
• Provide weekly reports and statistics such as stock movement, class attendance and membership movement
• Provide monthly analyses of weekly statistics
• Financial responsibilities including day-to-day reconciliation of takings and completing monthly income spreadsheets
• Devising marketing strategies and campaigns to generate membership leads and membership retention
• Create and implement membership retention initiatives
• Design and implement promotions to generate membership leads and increase secondary sales
• Event management such as social functions, Live music evenings, in-club challenge event days and charity events
• Creating and cultivating relationships to raise our profile and create B2B leads in the local community