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Kirsten van der Spek

Kirsten van der Spek

Afdeling Studieboeken

Donner Boeken BV

Rotterdam

Front Desk Associate at Beachfront Properties

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Best Western Plus Beachfront Inn

Front Desk Associate

As a Best Western I CARE® certified front desk hospitality professional I ensured the highest level of customer satisfaction by listening to our guests' needs and matching them with our facilities and amenities, providing a friendly and welcoming environment, and making our guests' stay as pleasant and problem-free as possible.

● General guest services (reservations, check-in, check-out, billing, queries)
● Opening lead clerk duties (register preparation, room number blocking, housekeeping forms and assignment, end-of-shift balancing)
● Closing lead clerk duties (housekeeping schedule, time cards, end-of-day balancing, associated reports)
● Communication and problem resolution in tandem with housekeeping and maintenance
● Member rewards program enrollment, upkeep, and reports
● Conference room booking and set-up
● Various office duties (filing, faxing, copying, brochure maintenance, coffee station, lost-and-found)
● Light maintenance and room service as required

Career medium 02
Career
Career medium 01

Beachfront Gifts

Gift Shop Sales Associate

I worked at the hotel gift shop with pleasure during the busy summer season. My friendliness and efficiency was appreciated by the manager and led to my promotion to the front desk. I continued to help out at the gift shop during staffing emergencies throughout my employment at the hotel.

● Assisted customers in selection and sale of merchandise including clothing, jewelry, and fudge
● Received, priced, and inventoried stock upon delivery
● Maintained cleanliness of store and orderliness of merchandise and displays
● Balanced the computerized register at end-of-day

Career

Donner Boeken BV - Afdeling Studieboeken

Customer Service Representative

I was employed on a seasonal basis at Donner's (currently Polare) Educative Division for two consecutive years, working at both the main store and its three branches.

● Assisted students in acquiring required material for selected courses
● Maintained customer orders in NOBIS system
● Recorded and maintained booklists and student data in ISIS program and website
● General maintenance of bookshelves (stock and customer orders) and stock-taking
● Processed sales at the register

Career medium 05
Career
Career medium 04

Circus Chimera

Ticket Sales Manager - Office Assistant

Working in a circus is not just a full-time job; it is a full-time life. As ticket sales manager I was often the first point of contact for walk-up customers: not the main attraction, but helping to set the tone for an all-around fun experience.


● Managed ticket sales and register count
● Scouted towns for banks and business service centers
● Maintained Ticketmaker program, integrated circus database, fan club database, personnel and city files
● Recorded sales revenue and various expense data including "IFTA Mileage and Fuel Report"
● Prepared immigration forms I-94 and 156-BNS for seasonal visas
● Printed and distributed route sheets on jump days
● Performed as part of clean-up crew during tear-down

Career

UC Berkeley

Bachelor of Arts (B.A.), Anthropology; Dutch Studies minor

Diablo Valley College

IGETC

Vintage High School

Diploma