Charter Communications (formerly Time Warner Cable)
Senior Manager, Broadband Services
September 2011 — Present
Enterprise product operations owner for residential, commercial, and prepaid WiFi/Wireless and Internet/High Speed Data products and services. Defines and drives solutions for order management, provisioning, construction/build, and customer relationship management (CRM) from inception to end of life. Produces and maintains the operations strategy and roadmap for all WiFi/Wireless products including WiFi services, mobile applications, MVNO partnerships, and resell partnerships. Partners with Product, Sales, Operations, and Engineering teams to deliver a market-leading experience to both customers and front line teams.