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Kimberly M King

Kimberly M King

Customer Service Associate

American Airlines

Washington D.C. Metro Area

Results oriented marketing communications professional dedicated to enhancing your organization





American Airlines

Customer Service Associate

Required Skills and Duties

-Ability to work in stressful situations and within tight time constraints
-Be self-motivated and a team player
-Greet all customers in a prompt, friendly and courteous manner
-Provide check-in assistance, ticketing changes, and re-booking of itineraries for passengers
-Check and accept passenger baggage
-Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs
-Comply with all safety procedures and airline policies
-Provide accurate gate, flight arrival and departure information, as well as answer general inquires
-Assist unaccompanied minors and passengers with special needs, resolve customer concerns and perform other duties as assigned
-Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazmat, airfreight acceptance and other regulatory requirements
-Provide clear and accurate communication to passengers, agents, flight crews and vendors

Indeed, Indeed =)

Kimberly M King's Resume - Communications Steward in Berkeley, CA. - Find millions of resumes on