Saint Alphonsus Rehabilitation Services
Patient Service Representative
April 2011 — November 2014
Located, checked in and pulled medical records for appointments and incomplete patient charts.
Precisely completed patients' paperwork to ensure accuracy.
Professionally and courteously verified appointment times with patients.
Verified patients' eligibility and and claims status with insurance agencies.
Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Adeptly managed a multi-phone system, sorted and distributed incoming faxes, and sent out-going faxes to physicians.