FireKing Security Products
Process and Quality Manager
May 2015 — Present
As PQM I facilitate the identification and documenting of processes for our Service Business. A direct report to the COO I working with various team managers to define current practices; improve the delivery of service for our customer; motivate staff; and led Continuous Improvement teams.
I am accountable for document control and maintenance of the Quality Manual, (SOPs, Work Instructions, Flow Charts and Forms.) Having built strong relationships with other departments that interact with Service I often serve as liaison to coordinate communication and facilitate progress.
In 2015-6 I have working strongly with TSIA in the training and certification of our field service staff as well as serving as executive sponsor of our benchmarking and diagnostic service review.
Knowledge of our business structure and Core Values; ability to communicate and build strong working relationships across all levels; committed to provide world-class service for our internal and external customers allows me the opportunity to manage special projects relating to quality and influencing the level of service provided to our customers.