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Kim Nash

Kim Nash

IT Compliance Analyst

eGistics, Inc.

Dallas, TX

IT Compliance Analyst





eGistics, Inc.

IT Compliance Analyst

• Experience and familiarity with control and security frameworks such as ITIL, COBiT, NIST, and ISO
• Knowledge of applicable legislation such as the Sarbanes-Oxley Act of 2002, Gramm-Leach Bliley Act, HIPAA, and PCI-DSS
• Identify and address areas of non-compliance and make viable recommendations in order to sustain or fulfill any compliance gaps associated with company policies, procedures, and state/federal regulatory compliance while utilizing cross-functional resources
• Establish and/or execute query criteria needed for purposes of compliance or target analysis or for the development of compliance reporting
• Conduct risk assessments of information resources, inclusive of gathering responses, qualifying findings, assessing likelihood, severity and overall business impact of risks, overseeing mitigation plans, and managing exception requests, both internally and for third-party providers
• Ensure that risk profiles and area assessments are kept up to date and adjusted for significant changes in the external risk landscape
• Lead and/or execute the month-end reporting processes (compliance summary, reporting distribution)
• Assist in managing the department's outstanding compliance monitoring change tickets enabling timely implementation of changes
• Partner and interact with external customers while championing compliance of policies and procedures
• Foster open communication and information sharing within the department to ensure all team members are knowledgeable of departmental standards, responsibilities, goals, initiatives and established deadlines
• Ensure the risk program is effectively integrated into product development and delivery methodology
• Provide support in connection with internal/external audits as required

Career medium 05
Career medium 02

Arbitration Forums

Certified Subrogation Arbritrator

• Conduct hearing to evaluate contentions of parties regarding disputed contract provisions.
• Analyze information obtained, using knowledge of facts in issue and industry practices.
• Renders binding decision to settle dispute
• Issue report concerning results of arbitration


Allstate Insurance Company

Senior Claims Adjuster

• Currently enrolled and pursuing completion of Associate in Claims (AIC) certificate. Current Chairperson of the Helping Hands Committee- DFW. Prior Ambassador for the Giving Campaign 2009. Service in various committees created to promote morale among employees and visibility in the community. Maintain licensing and continuing education.
• Responsible for the settlement of assigned claims within a stipulated monetary authority and ensuring that all are concluded promptly, equitably and economically within the provisions of the policy contract, in accordance with the damages presented, Company Best Practices and legal regulations
• Prepare and present operational reports to management; frequently involved in making presentations
• Reviews and manages investigations of claims, liability and damages, and works with senior management to determine if major claims should be settled or litigated.
• Maintain organization of claim documents in claim files, organization of claims files, outgoing and incoming correspondence, and scheduling of necessary activities as required for each claim.
• Determine adequate reserves to be set for assigned claim exposures. Payment of claims. Completion of various reports and communications to document activities, evaluations, and decisions.
• Communicate with policy holders, claimants, public adjusters, lawyers and others to negotiate settlements of insurance claims (within authority assigned by management) in accordance with policy terms, conditions, exclusions, and applicable law.
• Work primarily concentrated on attorney represented bodily injury, handling a range of injuries
• Determine the necessity for and the engagement of third party vendors (including but not limited to independently employed claims examiners, appraisers, engineer experts, lawyers, and doctors) to assist with obtaining loss

Career medium 02
Career medium 03


Claims Adjuster

• Met or exceeded all performance goals. Maintain all licensing and continuing education. Complete special assignments and presentations as requested by management. Mentor and coach for new hires.
• Analyzed insurance claims to determine extent of carrier's liability and settled claims in accordance with policy provisions.
• Conduct liability investigations of all assigned files.
• Compare data on claim application with policy file and other company records to ascertain the likelihood that anticipated exposures from an occurrence may be covered for benefits under an insurance contract.
• Complete negotiations with third parties to ensure reasonable and fair settlements
• Perform adjustments, investigate claims, and provide telephone coverage for customer service department.
• Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels
• Work primarily concentrated on non-represented claims
• Maintain licenses and manage general liability claims for TX, OK, NM, & WY, and potentially other states as needed.


CenterPoint Energy

Team Lead/Trainer

• Problem resolution, resolve escalated customer calls, provide referrals to outside agencies, make eligibility determination for assistance and/or arrangements, provide gas industry knowledge, and responsible for knowledge of polices set forth by various public service commissions in four states.
• Apply performance management to new hires and refresher courses for existing employees based on error trends to foster an environment of accountability, development and results.
• Assisted in rollout implementation of end use software to offices nationwide.
• Communicate with front line employees to inform, engage and inspire. Emphasize communications as a tool to build collaboration and a positive environment.
• Coach and consult with management on team effectiveness, team leadership, talent management, and organizational effectiveness of company polices and procedures.
• Lead the development and implementation of customer service initiatives and ensure the focus on customer retention.

Career medium 02
Career medium 02

Jameson Inns


• Responsible for reconciling day to day operation of hotel activity, data entry, updating guest information and performing follow up tasks.
• Coordinate work assignments among team members and communicate the audit process, objectives, and general scope of work
• Created forecasts based on occupancy and average daily rates with past trends.
• Conduct or lead audits of financial records, operating procedures, and internal controls for assigned business units, including payroll
• Play lead role in communicating results of audits in the form of reports and presentations.
• Handled personnel management, communication, and expense management for employee pool.


University of Louisiana at Monroe

Bachelor of Arts, Social Work/Sociology