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Kim Campbell

Kim Campbell

LaVergne, TN

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Xerox

Customer Service Agent

Using a computerized system, responds to customer inquiries in a call center environment
Responds to telephone inquiries and complaints using standard scripts and procedures
Gathers information, researches/resolves inquiries and logs customer calls
Communicates appropriate options for resolution in a timely manner
Informs customers about services available and assesses customer needs
Provides functional guidance, training and assistance to lower level staff
Provides assistance, training and troubleshooting support to lower level staff
Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
Prepares standard reports to track workload, response time and quality of input
Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
All other duties as assigned

Career medium 04
Career
Career medium 05

C.R. Gibson

Administrator Coordinator

Managed company Mailroom
Planned Company Events
Order company supplies
Data Entry
Billing Coding
Developed and implemented company's proper business procedures office policies.

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Coordinator -Men and Kids Department

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