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Kiana Shaw

Kiana Shaw

Leasing Manager

Pinnacle Family of Companies

Ambitious Student Seeking an Entry Level Opportunity


Pinnacle Family of Companies

Leasing Manager

• Trains and manages the leasing consultant staff and directs the sales efforts of a 770 unit apartment community
• Provided information about the apartments and the community to the prospective resident and schedules visits to the community. Responsible for leasing apartments at an acceptable determined percent of total prospects
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
• Deliver outstanding customer service to surpass their expectations and maintain resident retention
• Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
• Monitor lease expirations and proactively contact existing tenants for renewals or extensions
• Accurately, efficiently prepare and be thoroughly knowledgeable with all lease-related paperwork. This includes processing housing applications, preparing move in information, lease files, renewal letters and renewal leases, completing move out requests, and any other forms utilized as they relate to leasing and resident relations
• Prepared reports by collecting, analyzing, and summarizing data and trends. Use computers to create, maintain, and enter information into databases

Career medium 05
Career medium 03

Spectrum Services

Call Center Customer Service Representative

• Conducted outbound survey calls to customers for customer feedback and to organize feasible travel plans
• Provided quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and troubleshooting
• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Ensured that appropriate changes were made to resolve customers' problems.
• Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
• Evaluated and analyzed opportunities to drive process improvements, which positively impacted customers’ experiences


Kids R Kids

Teacher Assistant/ Floater

• Assisted teachers in developing and implementing lessons to nurture and stimulate an optimal setting for children’s advancement
• Supervised students in classrooms, halls, cafeterias, school yards, or on field trips
• Secured health, hygiene, safety, and overall well-being of children at all times
• Read books to entire classes or to small groups
• Prepared materials, classrooms, and other indoor and outdoor spaces to facilitate creative play, learning and motor-skill activities, and safety
• Maintained daily, weekly, and monthly logs of children’s progress and development
• Reinforced positive learning to encourage individual development of each child

Career medium 04
Career medium 04

Victoria's Secret

Sales Associate

• Greeted customers and ascertain what were each customer wants or needs
• Described merchandise and explain use, operation, and care of merchandise to customers
• Provided customer assistance in selecting and purchasing merchandise or finding suitable alternatives
• Handled and resolved customer complaints and issues
• Met or exceeded weekly credit card membership sales
• Maintained the store’s appearance including: keeping merchandise neat, organized, and attractively displayed to provide an exemplar visual presentation
• Operated cash registers for cash transactions and processed payments such as: cash, check, credit cards, vouchers, or automatic debits and issued receipts, refunds, credits, or change for customers


Brenau University, Sidney O. Smith Jr. Graduate School

Masters of Business Administration, Management

Georgia State University, Robinson College of Business

Bachelor of Business Administration, Managerial Science

Meadowcreek High School

High School Diploma