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Khaled ELSHABOURY

Khaled ELSHABOURY

Technical Project Manager - Cloud Infrastructure

Orange Business Services

Egypt, eg

I am seeking a challenging position in the IT field, aiming for professional career advancement by learning new technologies while utilizing previous experience and knowledge.

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Orange Business Services

Technical Project Manager - Cloud Infrastructure

In charge of :
Handovers on Operational side

Managing Operational Projects lifecycle

Managing Operational Complex Incident and Crisis

Managing Operational platform (TMD activities)
Main activities

Current scope of transversal infrastructures are amongst Storage, Backup, Monitoring, Network, Admin Zones ( Netapp, EMC, VMWARE, etc...)

• Close collaboration with related Suppliers, Engineering and Implementation teams
- Introduce transversal infrastructure to new usage features and suggest their evolution/extension
- Contribute to capacity management at a cost effective level
- Help Asset Management team on maintenance contracts with appropriate support coverage and budget allocation/costs
- Coordinate simple and complex change with multiple stakeholders (possible NBH intervention)
- Manage the Release & Patch Management process with the Operation teams to make sure the infrastructure is up-to-date. Make sure the appropriate CAB are activated and obtain OCB CAB approval.

• Close collaboration with related Operation teams :
- Ensure TOO validate implemented projects correctly according to the handover checklist
- Support & Assist our transversal infrastructures in their service usage (Best practices, configuration, Q&A, help/follow to the incident resolution)
- Manage either proactive or corrective action plan (SIP)
- Lead the crisis from the transversal infrastructure perspective to reduce impacts on offers/customers services. This means to be available on 24x7 exceptionally (on-call activity).
- Resolve blocking point during incidents, crisis or simple request

• And a Technical Manager Dedicated (TMD) to be involved during the lifecycle of a given platform or customer :
- the main operational and implementation point of contact
- Assist the Vertical SDM during technical meeting with the customer
- Contribute to pre sales study for extension and refresh program
- Its aim is to « hide » the technologies and to focus on services Scalability

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