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Khadija Elkharbibi

Khadija Elkharbibi

Marketing Coordinator

Oracle (Oracle Hospitality)

Columbia, MD

Talented Public Relations and Marketing Specialist with extensive experience in customer relations, internal and external messaging; Driving awareness, engagement and social media strategy execution; Concise interpretation of information and effective communication among diverse audiences. Astute in safeguarding confidential...

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Interests

Public Relations

To work in Public Affairs/Crisis Communication for the government
Career medium 06

MICROS Systems, Inc.

Product Support Specialist (Level 2)

Provided Level 2 support for customers and field representatives. Responsible for support cases created by customer support analyst and successfully resolved all issues. Consulted with product experts to advance the resolution of the issue in a timely manner.
• Handled and resolved customer escalations.
• Ensured quality resolution for customer satisfaction based on our company’s Service Level Agreement.
• Created technical solutions and documented all cases within Clarify Database.
• Provided support to implementation personnel when they needed software support.
• Assisted in training customer support analysts and other Level 2 product support specialists.

Career

MICROS Systems, Inc.

Customer Support Analyst

Primary duties as a Customer Support Analyst were to carefully receive, document, and analyze customer issues, using all available resources and capabilities to quickly resolve issues. Documented customers cases in our clarify database.
• Maintained high standard customer service on a daily basis.
• Resolved customers software issues using available resources including the best practices documentation.
• Documented customers’ cases in our Clarify Database.
• Trained new employees.

Career medium 04
Career

University of Maryland University College

Master of Science, Public Relations Management

University of Maryland Eastern Shore

Bachelor of Arts, English (Non-Teaching)