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Kevin Durham

Kevin Durham

AEC Technical Specialist

Autodesk Inc.

Manchester, NH

Technical Specialist at Autodesk Inc.

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Autodesk Inc.

AEC Technical Specialist

Influential as team lead, providing mentoring, scheduling assistance and general guidance to diverse remote team.
Executed against business plan to foster growth of Autodesk through its reseller channel by mentoring and training on workflow & technical demonstrations.
Awarded Building Solutions Technical Specialist MVP for FY10
Consistently drove Autodesk sales to meet or overachieved on quota attainment.
Investigate, uncover and understand a customer’s business needs and issues, taking ownership of technical closure in the opportunity. Re-engineering processes to match business need where possible.
Utilize Target Account Selling and Challenger sales methodologies during sales cycles.
Develop proposals in conjunction with sales and partner channel for proper implementation of Autodesk solutions.
Identify areas of opportunity for customer process improvement.
Present proposed solutions and relate them to the customer’s business issues.
Establish metrics for quantifying the customer’s return on investment and justification for proposed solution(s).
Report assessments back to customer for validation and future development.
Engage in strategic account planning with the sales representative throughout the sales process.
Develop, maintain and grow trusted advisor relationships with customers, resellers and Autodesk sales organizations.
Perform analysis and lead discovery of adjacent opportunities.

Career medium 04
Career
Career medium 04

Autodesk Inc.

Autodesk Support Planning & Readiness Manager

Planned, Developed and Executed support readiness programs to global AEC support teams.
Measured readiness program effectiveness ensuring support teams were able to deliver world-class support.
Built strategic collaborative relationships between product support and various organizational entities within Autodesk.
Carried the voice of the customer into product support, product management, sales and development meetings.
Influenced product needs and defect resolution, through the use of metrics and proper information flow.
Studied, evaluated and recommended knowledge base content and effectiveness with customers and partners.
Represented product support within Acquisition and Planning teams, specifically handling integration issues, knowledge base migration, timelines, planning for support system transition and technical training.
Established a process for analyzing support performance as related to product divisions and providing recommendations for improvement, and controlling quality and cost of support.
Fostered a program and the tools required to enable video delivery of support resolutions.
Instrumental in the deployment of the Product Support Closed Loop Process, facilitating the proper flow of information for defect resolution.
Strategically worked with Autodesk EIS department to provide enhancements, system changes and new processes within the support environment.

Career

Autodesk, Inc.

Technical Support Specialist, AEC Americas Division

Trained and mentored new and existing product support staff.
Provide in-depth technical software support for Autodesk customers and partners.
Foster trusted relationships with partners and subscription customers to better support experiences.
Identify and report software defects in current and upcoming releases.
Attend weekly product design meetings to identify and prioritize existing and discovered defects in the software.
Research and develop technical solutions for internal and external knowledge base.

Career medium 06
Career
Career medium 02

Marnell Corrao Associates

CADD Manager/ Systems Administrator

Mentored, engaged and inspired an information technology team of 4.
Strategically worked with corporate management to ensure budget funding, new programs and training.
Significantly reduced operational information technology budget while the company was still growing.
Designed, developed, implemented, and monitored new corporate servers, network infrastructure and desktop workstations.
Facilitated the implementation, training and management of all workstations with Autodesk solutions and other software initiatives.
Provide various levels of technical support to staff ensuring the proper use of Autodesk, Microsoft and various other software titles.
Established and implemented the standardization of office documentation, by preparing corporate standards, policies and procedure manuals.

Career

The Cohos Evamy Partners

Information Technology Manager/ CAD Manager

Led a very successful team of 5 systems administrators, trainers and CADD managers.
Managed, developed and maintained LAN & WAN operations for over 250 employees and three cities.
Provided all levels of help desk and technical support on an extensive array of software and hardware.
Assisted in selling high technology projects, through innovative use of software, hardware and presentation techniques.
Significantly reduced the operating budget for technology and telephony spending.
Organize, schedule, & guide internal and external projects, for internal staff and consultants.
Technically managed the merger of a 30 user architectural firm, and a 10 user Structural firm.
Researched, purchased, implemented and purchased all software and hardware.

Career medium 01
Career

System House Limited

Various Network Design Courses

Southern Alberta Institute of Technology

Various CADD Management Courses

Medgar Evers College

Bachelors of Science Degree in Architecture Technology, Architecture

Nova Scotia Community College

Architecture and Structural Design