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Kevin Devassy

Kevin Devassy

Marketing Professional

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WorldVisit

Business Administrator

Visitalltheworld

Business Administrator

Visit Barcelona

Junior Customer Service Manager

Managed and optimized the reservations, assistance to customers and deal in the process of problem solving, stress tolerance, and emergency assistance center to customers through a personalized service 24 hours,coordinated with the owner, maintenance and equipment team to ensure product quality and customer satisfaction. Build online and offline sales with a portfolio of 150 apartments;Provide outstanding relationship management during reservations & process for customers worldwide in French, English, Italian and Spanish; Deliver support to customers and drive overall customer
satisfaction as well as manage resolutions for customer issues including payment claims, general complaints and negative hotel feedbacks; Boost sales transformation rates and contributes to revenue growth by using up-selling and cross-selling strategies when making customer reservations; participate in and provide feedback for marketing initiatives including launch of customer service chat and Twitter

Career medium 02
Career

Universidad Camilo José Cela

Master in International Business Management, Management

Universitat de Barcelona

Master's in Business marketing, Marketing

ESERP Business School, Barcelona - Spain

Master´s in Business Administration, Administration

De Paul College of Information Technology and Social science, Kerala - India

Bachelor of Economics, Economics

ESERP Business School

Masters, International Business Management

ESERP Business School

Masters, Business Marketing

ESERP Business School

Masters, Business Management