Everi Holdings Inc.
Director, Business Operations
October 2017 — Present
Serve various departments and business units to analyze and improve business processes to optimize operational efficiency, communication, and collaboration.
Salesforce strategist - collaborate with business units to assess business operations, identify needs, and lead strategy for harnessing the power of CRM program.
Targeted focus on effective utilization of Salesforce for process improvement, closing gaps, increase collaboration, and eliminating pain points in daily operations.
Operational lead to collaborate across departments and business units with implementation of Salesforce CPQ.
Implement new business processes pertaining to specific products to close gaps in processes and communication.
Analyze business gaps and manage Salesforce initiatives and future opportunities for improvement.
Assist with creation and drafting corporate policies and procedures.
Responsible for increasing User Adoption and conducting Training on specific Salesforce project initiatives.
Create user guides for specific Salesforce projects.
Train end users on capabilities and enhancements of Salesforce in general and enhancement specifics.
Solicit feedback from end users regarding Salesforce enhancements, analyze, prioritize, initiate and complete projects.
Listen to wide range of problems and find creative solutions using automation and technology specifically relating to Salesforce to reach business goals and objectives.
Serve as business admin for specific gaming credit product.
Always willing to lend assistance and jump in to solve problems on various projects.