Stewart Lender Services
Loss Mitigation Specialist
March 2013 — Present
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Loss Mitigation Specialist at Stewart Lender Services
Supervise hiring, training, staffing and coaching of 5 tellers and personal bankers and oversee monthly sales figures to determine if sales goals were met.
Assist with the internal and external auditors increasing scores by 8% in 3 month period
Managed employee’s scheduling and monitored time sheets to reduce weekly average overtime from 2 hours to 0 on a consistent weekly basis
Optimize Financial Center Operations via the creation and implementation of new procedures and best practices standards, as well fine-tuning and enhancing existing processes.
Buy and sell foreign currency and perform foreign wire transfers generating over $50,000.00 in profit
Provided day-to-day managerial direction and control of financial center.
Conducted commercial and individual financial portfolio analysis for personal and commercial client accounts.
Developed a process matrix to evaluate the effectiveness of the banks customer service processes.
Responsible for the coordination and management of multiple projects directed toward assessing the development of strategic business and other organizational objectives.
Managed costs relevant to budgetary, legal, and compliance requirements saving a minimum of 10 percent.
Took responsibility for a kind of customer service that is consistent, accurate and professionally done in keeping with projected company policies and images.
Managed a high volume workload in a deadline driven atmosphere. Resolved an average of 6 inquires per day.
Provided compliance advice, expertise and guidance to Service Areas supporting business objectives.
Undertake responsibilities in relation to the Service guidelines and set Service Planning process
Provided motivation and encouragement to staff to keep branch running effectively and efficiently. Maintained compliance of FDIC, OFAC, and all standard banking regulations. Developed and implemented sales strategies to generate revenue of $1.5 Million for financial center.
Achieved status in Million Dollar Loan Club.
Oversaw independent review of company's anti-money laundering procedures.
Consistently exceeded production goals in acquiring new households and banking relationships.